respect for people

Bill Scherkenbach Interview with Dr. Deming

By David Zack / April 18, 2016 / 0 Comments

This is a very interesting interview with W. Edwards Deming by Bill Scherkenbach (recording in February 1984, during this time Bill Scherkenbach worked at Ford and Deming was consulting with Ford). The interview provides many insightful quotes from Deming and shows his concern for the widespread failures of American management and the suffering caused by […]

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Eliminate Slogans, Exhortations and Targets

By David Zack / April 7, 2016 / 0 Comments

Point 10 on W. Edwards Deming’s list of 14 Points for western management: Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus […]

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Jim Benson: There is No Instant Pudding, You have to Show Up to Disrupt

By David Zack / October 8, 2015 / 0 Comments

Jim Benson’s presentation at The W. Edwards Deming Institute 2015 annual conference: There is No Instant Pudding, You have to Show Up to Disrupt. Everyone in the company needs to be R&D [research and development], even it is just a little bit… We want to be continuously reinventing our companies, our selves and our world. […]

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Building a Sustainable Organization Using Deming’s Ideas on Management

By David Zack / August 20, 2015 / 0 Comments

The linked to article that aims to provides an overview of the essence of Deming’s approach to management and its continuing relevance to managers: The Model of Sustainable Organisation by Alan Clark. A manager, said Deming, is primarily a manager of People. This is in line with many thinkers, teachers and writers on organisations and […]

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Jim Benson on Applying Deming’s Ideas to Knowledge Work

By David Zack / August 10, 2015 / 0 Comments

Jim Benson, founding partner of the Modus Cooperendi and co-author of Personal Kanban is the guest on this Deming Podcast. In the podcast Jim discusses how to apply Deming ideas to knowledge work. I was actively looking for a set of guiding principles around what would create an actual human oriented, self-aware way of managing […]

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Why do you hire dead wood? Or why do you hire live wood and kill it?

By David Zack / August 6, 2015 / 1 Comment

The common objection to seniority pay is, “It’s rewarding dead wood!” My response is, “Why do you hire dead wood? Or why do you hire live wood and kill it?” Peter Scholtes, The Leader’s Handbook, page 331. Peter worked with Dr. Deming and presented at the 2 day Deming seminars with W. Edwards Deming. You […]

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Lasting Quality Philosophy Presentation by Steven Haedrich

By David Zack / August 3, 2015 / 0 Comments

View Steven Haedrich’s presentation at the 2014 Fall Conference with the embedded webcast above. Steven, President of New York Label & Box Works, discusses their Deming journey over the decades. Give the power to the people that are doing the job. Give those people the tools they are requesting. Give them the right materials. Put […]

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All That People Need to Know is Why Their Work is Important

By David Zack / June 15, 2015 / 0 Comments

Motivation – nonsense. All that people need to know is why their work is important. W. Edwards Deming, From a speech at General Motors in 1992: Introduction to a System. The Essential Deming We do a great disservice to our organizations when see motivation as the cause of poor results. Your management system should nurture […]

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Adaptation of the 14 Points to Medical Service

By David Zack / June 9, 2015 / 0 Comments

Dr. Deming’s 14 points for management have been put into various specific contexts by people over the years. Dr. Paul Batalden and Dr. Loren Vorlicky of the Health Services Research Center translated them into a health care context. Dr. Deming included their work in Out of Crisis, pages 201-202: 6. Restructure training. a. Develop the […]

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To Achieve Success Focus on Improving the System Not On Individual Performance

By David Zack / April 23, 2015 / 0 Comments

A company could put a top man at every position and be swallowed by a competitor with people only half as good, but who are working together. W. Edwards Deming in his last interview: ‘Management Today Does Not Know What Its Job Is.‘ This quote is a wonderful view of Deming’s focus on the organization […]

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