respect for people
The way to improve morale and engagement is to improve the work. Eliminate things that drive workers crazy by making their work more difficult and by creating work that should never have to be done if the system were designed better. (Guest post by John Hunter.)
Read More
Guest post by John Hunter, founder of CuriousCat.com. Often when problems occur, we seek to figure out who is to blame for the problem. This is not an effective management strategy as Dr. Deming made clear, and I have discussed before: Attributing Fault to the Person Without Considering the System, Distorting the System, Distorting the […]
Read More
Guest post by John Hunter, founder of CuriousCat.com. Dr. Deming called for the elimination of the annual performance appraisal. This post, part of our Deming on Management series, provides some resources to help those getting started in transforming their management system to one based on Deming’s management ideas. This topic is one that is difficult […]
Read More
Guest post by John Hunter, founder of CuriousCat.com. Many lessons have been learned during the last year as the pandemic caused havoc with our lives and economy. During this time, we found new ways of operating our business that would have likely been deemed impossible before. As we return to more normal lives, as vaccines […]
Read More
Guest post by John Hunter, founder of the CuriousCat.com. This interview on NPR, How To Harness The Power Of Emotions In The Workplace, provides some good thoughts on psychology in the workplace. There is often much more focus on the data part of W. Edwards Deming’s ideas, and while using data to understand and improve […]
Read More
Guest post by John Hunter, author of the Curious Cat Management Improvement Blog (since 2004). This is the seventh post in our Deming on Management series. This series provides resources for those interested in learning more about particular topics related to W. Edwards Deming’s ideas. View our previous Deming on Management posts, including: Leadership, Appreciation […]
Read More
Five years ago, a CEO made the bold decision to introduce a $70,000 minimum salary for all of his 120 staff. What happened next is classic Deming.
Read More
This guest post is an excerpt from Ed Baker’s book (pages 104-105), The Symphony of Profound Knowledge, which was created in partnership with Aileron.org. The distinction between the meanings of the words ethical and moral is not always clear, and often they are used interchangeably as synonyms. Ethics has been used to refer to a system of […]
Read More
This guest post is an excerpt from Ed Baker’s book (pages 140-141), The Symphony of Profound Knowledge, which was created in partnership with Aileron.org. Dr. Tom Johnson, an economist and self-described “recovering management accountant,” is well known for his early contributions to the traditional accounting profession. His books Relevance Lost, coauthored with Robert S. Kaplan, and Relevance […]
Read More