respect for people

Deming Podcast with Gordon McGilton

By David Zack / April 20, 2015 / 0 Comments

Gordon McGilton, director of a private equity fund with investment in multiple industries, discusses applying Deming’s management ideas at the companies they invest in. (download the podcast). Gordon will be presenting the 4 Day Deming seminar with Heero Hacquebord 27 to 30 April in Columbus, Ohio. Gordon McGilton went to a 4 day seminar but […]

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Creativity Inc. – Using Deming’s Ideas at Pixar

By David Zack / March 9, 2015 / 0 Comments

Ed Catmull co-founded Pixar with Steve Jobs and John Lasseter. In Ed’s book, Creativity, Inc.: Overcoming the Unseen Forces That Stand in the Way of True Inspiration, he discusses how important Deming’s ideas were to his efforts to help make Pixar what it is today. As we struggled to get Pixar off the ground, Deming’s […]

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Deming Podcast with Dick Steele, Chairman of Peaker Services

By David Zack / March 2, 2015 / 0 Comments

This podcast (download) features Dick Steele, Founder and Chairman of Peaker Services and member of The Deming Institute Board of Trustees. Dick discusses his company’s transformation and their continuing application of the Deming philosophy. Peaker Services remanufactures locomotive engines and designs electrical control systems for large power applications. Dick shares how attending a Dr. Deming’s […]

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Peter Drucker Advocated a Ratio of 20 to 1 for CEO to Average Worker Pay

By David Zack / February 9, 2015 / 2 Comments

Dr. Deming didn’t directly address executive pay as far as I know. Executives were paid well and without much detrimental impact on companies historically. In the 1980s many CEOs started treating corporate treasuries as personal bank accounts and problems exploded. Peter Drucker had no issue with high and reasonable CEO pay, as things became more […]

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Keith Sparkjoy on Adopting the Deming Management System at Pluralsight

By David Zack / February 2, 2015 / 0 Comments

Keith Sparkjoy, Cofounder and Culture Coach of Pluralsight discusses his “awakening” on their journey to keep Pluralsight’s healthy culture as they rapidly expanded (download the podcast). Keith started by reading Out of the Crisis and thought it would be tough to use that book as a tool to convince his cofounder and CEO that using […]

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Monta Akin on The 20 Year Deming Journey at the Leander Independent School District

By David Zack / January 23, 2015 / 0 Comments

Monta Akin, Assistant Superintendent for Leander Independent School District in Leander, Texas joined Tripp Babbitt to record the latest podcast for the Deming Institute. Monta shares the compelling story of Leander Independent School District’s transformation to a Deming based management system. It begins when Monta was first introduced to Deming when she came across the […]

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The System Will Produce What It’s Capable of Producing

By Guest Post / October 13, 2014 / 1 Comment

Which brings us to response time targets. Putting aside the arguments that numerical targets are arbitrary and prone to causing dysfunctional behaviour*, a critical further point is that targets do not provide a method. Neither do they provide additional capacity for achieving the improvements sought. Therefore, setting an arbitrary numerical target for response times (or anything else), simply does not change anything about those systems conditions that dictate predictable levels of performance. The system will produce what it’s capable of producing, whether the target is there or not.

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People Take Time to Believe Claims of Changed Management Practices

By David Zack / September 8, 2014 / 0 Comments

This post continues with some thoughts prompted by the Read Bed Experiment Lessons post. Another aspect the Red Bead Experiment can’t replicate is the long term impact of working in a system that frustrates your desire to do great work. The importance of what happens to people in such a situation is under appreciated. I […]

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What Would Deserve a Raise Within the Deming Management Context?

By David Zack / August 21, 2014 / 0 Comments

Response to a question on the Deming Institute LinkedIn group: let’s say Dr. Deming wanted to sit down with his boss to negotiate a compensation increase. What grounds would he use to justify the request? I believe he would explain how the value he brought to the system was worth a raise. For example, a […]

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Using Deming’s Management Ideas to Reduce Violence in Prison

By David Zack / April 22, 2014 / 0 Comments

In the last post we began to look at the efforts to improve the Maine State Prison. The efforts to adopt a management strategy and practices guided by an understanding of Dr. Deming’s management system are hampered by the overall management system. This is a common situation. The current state could best be seen as […]

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