Deming’s Second Theorem: We are being ruined by best efforts and hard work.
The Deming of America, Interview Special with Priscilla Petty, Produced by Petty Consulting Productions, Public Television Special 1991
,see also, “Does anybody give a hoot about profit?” Speech to European Executives, July 11, 1990
Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light. The first electric lights had carbon filaments. They were fragile and inefficient. No customer asked for photography. No customer asked for the telegraph, nor for a telephone. No customer asked for an automobile. We have horses: what could be better? No customer asked for pneumatic tires. Tires are made of rubber. It is silly to think of riding on air. The first pneumatic tires in the United States were not good. The user had to carry with him rubber cement, plugs, and a pump, and know how to use them.
Everything best is not enough.
Deming, W. Edwards. (2013). The Essential Deming: Leadership Principles from the Father of Quality. McGraw Hill Education.
,page 158, From a presentation at General Motors, 1992
Experience teaches nothing. In fact there is no experience to record without theory… Without theory there is no learning… And that is their downfall. People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.
Export anything to a friendly country except American management.
Walton, M. (1986). The Deming Management Method. Perigee Books. Forward by W. Edwards Deming.
,Quote by W. Edwards Deming on back cover.
Fear invites wrong figures. Bearers of bad news fare badly. To keep his job, anyone may present to his boss only good news.
Government service is to be judged on equity as well as on efficiency.
Deming, W. Edwards. (2000). Out of the Crisis – 2nd Edition. Kindle Edition. The MIT Press.
,page 169
He that would run his company on visible figures alone will in time have neither company nor figures.
Deming, W. Edwards. (2000). Out of the Crisis – 2nd Edition. Kindle Edition. The MIT Press.
,Page 103
Hopes without a method to achieve them will remain mere hopes
Deming, W. Edwards. (2000). Out of the Crisis – 2nd Edition. Kindle Edition. The MIT Press.
,page 18, Quoting Lloyd S. Nelson