American management thinks that they can just copy from Japan—but they don’t know what to copy!
The greatest waste in America is failure to use the abilities of people.
Deming’s First Theorem: “Nobody gives a hoot about profits.”
Deming’s Second Theorem: “We are being ruined by best efforts.”
A common disease that afflicts management and government administration the world over is the impression that “Our problems are different.” They are different, to be sure, but the principles that will help to improve quality of product and of service are universal in nature.
Export anything to a friendly country except American management.
Where there is fear you do not get honest figures.Where there is fear you do not get honest figures.
Whenever there is fear, you will get wrong figures.
Standardization does not mean that we all wear the same color and weave of cloth, eat standard sandwiches, or live in standard rooms with standard furnishings. Homes of infinite variety of design are built with a few types of bricks, and with lumber of standard sizes, and with water and heating pipes and fittings of standard dimensions.
Our schools must preserve and nurture the yearning for learning that everyone is born with.
Top management should publish a resolution that no one will lose his job for contribution to quality and productivity.