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No community need be poor if it has people and good management. No country need be poor if it has people and good management.

Deming, W. Edwards

no one can guess the future loss of business from a dissatisfied customer. The cost to replace a defective item on the production line is fairly easy to estimate, but the cost of a defective item that goes out to a customer defies measure.

Deming, W. Edwards

To manage one must lead. To lead, one must understand the work that he and his people are responsible for.

Deming, W. Edwards

The first step is transformation of the individual. This transformation is discontinuous. It comes from understanding of the system of profound knowledge.The individual, transformed, will perceive new meaning to his life, to events, to numbers, to interactions between people. Once the individual understands the system of profound knowledge, he will apply its principles in every kind of relationship with other people. He will have a basis for judgment of his own decisions and for transformation of the organizations that he belongs to.

Deming, W. Edwards

A company could put a top man at every position and be swallowed by a competitor with people only half as good, but who are working together.

Deming, W. Edwards

When one understands who depends on me, then I may take joy in my work.

Deming, W. Edwards

he that would run his company on visible figures alone will in time have neither company nor figures.

Deming, W. Edwards

You can learn a lot about ice and still not understand water.

Deming, W. Edwards

There is no such thing as arrival exactly on time. In fact, exactly on time can not be defined.

Deming, W. Edwards

Defects are not free. Somebody makes them, and gets paid for making them.

Deming, W. Edwards
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