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Guest post by John Hunter, author of Management Matters: Building Enterprise Capability. We are very lucky to have resources like this presentation available online. It seems to me, the conference…
…are focused on delighting customers. It is easy to understand the results I see from the businesses I interact with coming from a company with a short term focus on…
…research can be found in his books and online. What was the one thing that surprised you the most in your studies? Dan Ariely: The ability of people to rationalize….
…up My Metabolism? (October 26, 2020). Retrieved from https://www.nhs.uk/live-well/healthy-weight/metabolism-and-weight-loss/ Organization. In Online Etymology Dictionary. https://www.etymonline.com/word/organization Purohit, D. (Host). (2020, November 19). How out of control blood sugar can cause belly…
…from https://www.englandlogistics.com/the-levels-of-listening/. Eisenberg, R. (Feb. 25, 2020) Who’s lonely at work and why. Retrieved from https://www.forbes.com/sites/nextavenue/2020/02/25/whos-lonely-at-work-and-why/?sh=4b93da870379 . Goldratt, E., Cox, J. (2014). The goal: A process of ongoing improvement (3rd…
…vesselfinder.com website. Why Aren’t America’s Shipping Ports Automated? Comparing the ports of Oakland and Rotterdam shows just how far American ports are lagging when it comes to automation. At a…
Guest post by John Hunter, who founded curiouscat.com in 1996. You can’t know how much a dissatisfied customer will cost your business in the long run. You can make statistical…
…turn the company around. It worked. He subsequently met and learned from Dr. Deming, then worked at Patagonia. Sustainability = lower cost & higher profit. Patagonia provides used & repaired…
…JIT: making problems visible, reducing waste, reducing inventory costs, allowing quick adjustments to market conditions. Many cost-focused organizations fail to understand what, it seems to me, is the most important…
By John Hunter, founder of CuriousCat.com. Gemba is a Japanese term for “the real place” or in management terms “where the important action takes place.” The most common use of…