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By John Hunter, founder of CuriousCat.com. David Langford quotes Dr. Deming as saying “Change has to start from the top.” As David says in the video he struggled trying to…
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By John Hunter, founder of CuriousCat.com. Dr. Deming was constantly learning from others. He also pointed out that we can be led astray by failing to understand data. This quote,…
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By John Hunter, founder of CuriousCat.com. Satisfied customers switch, for no good reason, just to try something else. Why not? Profit and growth come from customers that boast about your…
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By John Hunter, founder of CuriousCat.com. Prediction is the Problem, Ron Moen’s presentation at the 2012 Annual Deming Conference. “Planning requires prediction. Prediction requires a theory.” In the video Ron…
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Guest post by John Hunter, founder of the CuriousCat.com. From Out of the Crisis, page 121: the most important figures that one needs for management are unknown or unknowable (Lloyd…
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By John Hunter, founder of CuriousCat.com. Improvement of Quality and Productivity, to be successful in any company, must be a learning process, year by year, top management leading the whole…
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By John Hunter, founder of CuriousCat.com. In this segment of Ian Bradbury’s talk at the 2013 W. Edwards Deming Institute conference he looks at how your view of the system…
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By John Hunter, founder of CuriousCat.com. This webcast continues Ian Bradbury’s Deming 101 presentation looking at the Theory of Knowledge and the PDSA Learning Cycle. Commenting on Deming’s presentation of…
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By John Hunter, founder of CuriousCat.com. Support of top management is not sufficient. It is not enough that top management commit themselves for life to quality and productivity. They must…
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…well designed to provide value to customers and to continually improve the value provided – Effective Communication is Explicit – The consumer is the most important point on the production-line…
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