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By John Hunter, founder of CuriousCat.com. Dr. Deming’s included the the theory of knowledge (how do we know that what we “know” is so) as one of the four inter-related…
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By John Hunter, founder of CuriousCat.com. Jan 24 1989 – first presentation of Deming’s “System of Profound Knowledge” Knowledge of variation; statistical theory Knowledge of the distinction between common causes…
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By John Hunter, founder of CuriousCat.com. Bill Bellows asks the question “How did we do on the test?” not “How did you do on the test?” Seeing that the student…
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By John Hunter, founder of CuriousCat.com. From The Essential Deming, What Ought a School of Business Teach? by Dr. Deming I carried out a study at New York University School…
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…discusses disruption innovation (creating new markets for complex expensive products: for example, from mainframe computer to personal computer to smart phone), sustaining innovation and efficiency innovation. He explains that disruption…
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By John Hunter, founder of CuriousCat.com. I suggest reading this excellent paper on Improving Problem Solving by Ian Bradbury and Gipsie Ranney. As they note, problem solving is not a…
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By John Hunter, founder of CuriousCat.com. One of the mistakes people make, who have a very superficial understanding of Deming, is to believe that Dr. Deming’s publications and seminars focused…
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By John Hunter, founder of CuriousCat.com. David Langford quotes Dr. Deming as saying “Change has to start from the top.” As David says in the video he struggled trying to…
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By John Hunter, founder of CuriousCat.com. Dr. Deming was constantly learning from others. He also pointed out that we can be led astray by failing to understand data. This quote,…
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By John Hunter, founder of CuriousCat.com. Satisfied customers switch, for no good reason, just to try something else. Why not? Profit and growth come from customers that boast about your…
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