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Change Management – Post Change Evaluation and Action

By Matthew Moss / November 19, 2018 / 0 Comments

common for changes to fail when put into action than most people acknowledge). If the expected results are not achieved learn why not, what happened? PDSA cycle image from Management…

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Mike Tveite on The Role of Learning in Improving Organizations

By Matthew Moss / March 18, 2019 / 0 Comments

Guest post by John Hunter, who founded curiouscat.com (in 1996). Mike Tveite shared his thoughts on The Role of Learning in Improving Organizations at the 1991 Ohio Quality and Productivity…

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Human Resources in the Post Deming Era

By Matthew Moss / June 17, 2019 / 0 Comments

…and develop their skills). Two people who had worked with the team as temporary employees for 6 months were included in those we interviewed. Both were excellent employees during that…

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Deming on Management: The Red Bead Experiment

By Matthew Moss / August 5, 2019 / 0 Comments

Guest post by John Hunter, founder of curiouscat.com (in 1996). Dr. Deming used the Red Bead Experiment to clearly and dramatically illustrate several points about poor management practices. The Red

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Customer Satisfaction and The Deming Way at Gallery Furniture

By Matthew Moss / October 7, 2019 / 1 Comment

…through in this interview. Gallery Furniture‘s commitment to all the stakeholders (customers, employees, and community) has been strong for decades. That commitment to community often is newsworthy (see Mattress Mack…

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2019 Deming Prize Winners

By Matthew Moss / November 18, 2019 / 0 Comments

…Motor Company Limited & Sundaram-Clayton Limited Mr. Venu Srinivasan presentation at the 2019 Deming Prize Award CeremonyIn his presentation he mentioned several keys he learned during his decades-long journey improving…

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Addressing Dysfunctional Company Culture

By John Hunter / February 2, 2021 / 0 Comments

…as a serious problem. As investigations proceed, Boeing released emails and messages exchanged within the company. The messages, disclosed on Thursday, show attempts to duck regulatory scrutiny with employees disparaging…

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Presentation by Ackoff on Systems, Design and the Society

By Matthew Moss / April 6, 2020 / 0 Comments

Guest post by John Hunter, founder of curiouscat.com (in 1996). This video shows part 2 of a Russell Ackoff presentation from 2003 (see our previous post on part 1: Ackoff…

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Focus on Addressing the Right Problem

By John Hunter / August 3, 2020 / 6 Comments

…And we have learned that getting the sensible measures adopted will take much more effort than we might have thought before we had seen how we have behaved the last…

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Deming on Management: Customer Focus

By John Hunter / October 19, 2020 / 0 Comments

Guest post by John Hunter, founder of the CuriousCat.com. Our Deming on Management series provides resources for those interested in learning more about particular topics related to W. Edwards Deming’s…

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