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By John Hunter, founder of CuriousCat.com. Dr. Deming’s included the the theory of knowledge (how do we know that what we “know” is so) as one of the four inter-related…
By John Hunter, founder of CuriousCat.com. Jan 24 1989 – first presentation of Deming’s “System of Profound Knowledge” Knowledge of variation; statistical theory Knowledge of the distinction between common causes…
By John Hunter, founder of CuriousCat.com. Bill Bellows asks the question “How did we do on the test?” not “How did you do on the test?” Seeing that the student…
By John Hunter, founder of CuriousCat.com. From The Essential Deming, What Ought a School of Business Teach? by Dr. Deming I carried out a study at New York University School…
…discusses disruption innovation (creating new markets for complex expensive products: for example, from mainframe computer to personal computer to smart phone), sustaining innovation and efficiency innovation. He explains that disruption…
By John Hunter, founder of CuriousCat.com. I suggest reading this excellent paper on Improving Problem Solving by Ian Bradbury and Gipsie Ranney. As they note, problem solving is not a…
By John Hunter, founder of CuriousCat.com. One of the mistakes people make, who have a very superficial understanding of Deming, is to believe that Dr. Deming’s publications and seminars focused…
…the system compared to improving the system. But those organizations that achieve success were lead there by people that learned how to make changes in their own thinking. Those people…
By John Hunter, founder of CuriousCat.com. Dr. Deming was constantly learning from others. He also pointed out that we can be led astray by failing to understand data. This quote,…
By John Hunter, founder of CuriousCat.com. Satisfied customers switch, for no good reason, just to try something else. Why not? Profit and growth come from customers that boast about your…