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Jobs to be Done

By John Hunter / January 19, 2017 / 0 Comments

…Job to Do that you didn’t intend, which can lead to compensating behaviors/workarounds. Whenever you see a compensating behavior, pay very close attention, because it’s likely a clue that there…

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The Greatest Waste

By John Hunter / November 12, 2012 / 0 Comments

…put people in the position to succeed avoid creating pressures that run counter to doing this (for example, setting up competing sub units within the organization – which will discourage…

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What Will I Do This Week That Will Still Be Adding Value in a Year?

By John Hunter / June 29, 2015 / 0 Comments

the important-but-not-urgent work. Failing to prioritize the important-but-not-urgent work is a common weakness in business today. To counter this situation you should build into your work system processes to counter

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image with quote "pay is not a motivator"

Demonstrating Respect for People With High Minimum Salaries

By Matthew Moss / March 2, 2020 / 0 Comments

…working at the company had their salaries doubled immediately. Here are some interesting quotes from an article on bbc.com about the change and the effects it had on the company…

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Deming Library Video with Dr. Deming Discussing the 14 Points

By John Hunter / May 8, 2014 / 2 Comments

By John Hunter, author of the Curious Cat Management Improvement Blog. The clip above begins with Dr. Deming discussing a facet of the Deming chain reaction: With better quality and…

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People are Part of the Management System

By John Hunter / July 1, 2013 / 0 Comments

the processes – which is what will result in improvement). Dr. Deming specifically addresses the common desire management has to buy a new machine (and today, buying new software would…

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Two Tweets & A Blog

By Guest Post / September 25, 2018 / 0 Comments

buy an Oklahoma based Coca-Cola bottling company. When they sold the company in 2011, they had recouped over $400 million in after-tax dollars! Ask Bob if this was his crowning…

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Management by Extremes

By Bill Bellows / September 11, 2017 / 0 Comments

…regards to finances, what can be said about cost goals? Should they, as well, always be less-is-better, in which case we buy on price tag alone, shunning Dr. Deming’s fourth…

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The Most Viewed Videos on Our YouTube Channel

By Matthew Moss / January 20, 2020 / 0 Comments

…(Thinking Beyond Bridges) by Bill Bellows (1,300 – 2 years) The Neuroscience of Deming by JW Wilson (970 – 2 years) Public Administration: Past, Present, and Future by Ravi Roy…

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Four-Day Seminar with Dr. Deming Videos

By Matthew Moss / November 5, 2018 / 0 Comments

Guest post by John Hunter, author of the Curious Cat Management Improvement Blog (since 2004). The W. Edwards Deming Institute provides online access to a recording, from 1992, of Dr….

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