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Looking through a lens that has a clear/crisp image of a dirt road leading into the distance, surrounded by a blurry image of the landscape photo beyond the lens.

Taking Deming into the 21st Century – and Beyond

By Christina Dragonetti / February 1, 2023 / 0 Comments

Our lives, communities, health, and realities are in a constant state of variation. Ideas and technology evolve to be considered, used, and discarded through ever-faster communication channels. But some ideas…

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Educate New Managers on Their New Responsibilities

By John Hunter / January 26, 2017 / 0 Comments

…a software development team is a completely different job from being a great software developer. Most everyone would acknowledge that. But if you look at what actually happens in many…

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Dr. Deming in his 80s, standing with his back to the audience writing on a green chalkboard. He is wearing a blue sports coat, has a bald head, and wears glasses.

A Beginner’s Guide to Control Charts

By Christina Dragonetti / June 15, 2023 / 1 Comment

…period (on the bottom or x-axis) can be anything: minutes, days, months, etc. The time period must be long enough (including enough data points) to show the relationship between the…

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The Landry Principle

By Bill Bellows / October 19, 2017 / 6 Comments

…Continual improvement, or quality, according to Dr. W. Edwards Deming, “begins in the boardroom.” In other words, continual improvement initially lies in the hands of leaders and without steadfast commitment…

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What to Do When Individual Performance is Exceptional (outside normal variation)

By John Hunter / September 4, 2013 / 0 Comments

…flower in Cambodia, by John Hunter. Much of what makes them exceptional can be adopted by others. But some of what makes people exceptional is not easy to adapt to…

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Deming Podcast: Andrea Gabor on Management at Ford, GM and the USA Education System

By John Hunter / August 28, 2014 / 0 Comments

By John Hunter, author of the Curious Cat Management Improvement Blog (since 2004). In this episode of The W. Edward Deming Institute Podcast (download) Andrea Gabor begins by discussing her…

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Alfie Kohn on Systems Thinking, Human Behavior and Education

By John Hunter / September 17, 2015 / 0 Comments

By John Hunter, author of the Curious Cat Management Improvement Blog. Alfie Kohn, author of Punished by Rewards, No Contest: the Case Against Competition and many other books on human…

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Data is Important and You Must Confirm What the Data Actually Says

By John Hunter / December 21, 2015 / 0 Comments

…for the gemba, where the data was collected, it is easy to be mislead by the data. The most common waste of effort in examining data is reacting to the…

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Countering Confirmation Bias

By John Hunter / December 19, 2016 / 0 Comments

…will greatly reduce the impact of beliefs that are untrue but accepted due to confirmation bias. But the use of PDSA without the conscious attempts to counteract confirmation bias will…

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What are We Trying to Accomplish?

By John Hunter / February 16, 2017 / 0 Comments

…counter-measures to cope with a potential problem is necessary in order to meet customer requirements of expectations. Those efforts are necessary but are not sufficient. Those types of countermeasures can…

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