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…manufacturers. Chapter 7 of Out of the Crisis specifically discusses examples from service companies: banking, insurance, government, electric utility, railway, telephone company, municipal transit system, hotel, postal service, airlines, restaurant,…
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By John Hunter, founder of CuriousCat.com. The W. Edwards Deming Institute® 2014 Fall Conference will be held at Airtel Plaza Hotel in Van Nuys, California. The theme for this years…
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By John Hunter, founder of CuriousCat.com. The W. Edward Deming Institute is pleased to announce the Deming Podcast. We created a new Twitter account specifically for the podcasts: @DemingPodcast (our…
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By John Hunter, founder of CuriousCat.com. Managers must make decisions when data is unavailable or even impossible to collect. A simple example is training. The only immediate evidence is its…
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By John Hunter, founder of CuriousCat.com. Best efforts are essential. Unfortunately, best efforts, people charging this way and that way without guidance of principles, can do a lot of damage….
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By John Hunter, founder of CuriousCat.com. In this episode of The W. Edward Deming Institute Podcast (download) Tripp Babbitt interviews Dan Robertson. Dan serves on the advisory board of The…
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By John Hunter, founder of CuriousCat.com. Fred Warmbier, owner of Finishing Technology (based outside of Cincinnati, Ohio, USA), and Kelly Allan are writing a blog on the New York Times…
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…+ seniority (connections, street smart) this is the main determinant in Japanese companies + prosperity of the company (gain sharing, distribution). So providing evidence that in the market my skill…
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By John Hunter, founder of CuriousCat.com. The supposition is prevalent the world over that there would be no problems in production or service if only our production workers would do…
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By John Hunter, founder of CuriousCat.com. In this clip from volume 14, Understanding Profound Knowledge, of the Deming Library, W. Edward Deming discusses the problem with people putting forth their…
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