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Improving Processes Helps Innovation Efforts

By John Hunter / February 14, 2013 / 0 Comments

…Building structure around how change is tested and adopted aids innovation, it doesn’t stifle it. The justified criticism, I have seen, is against bad processes that make change difficult with…

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Why ThoughtWorks Eliminated Sales Commissions

By John Hunter / February 21, 2013 / 0 Comments

…partnership-oriented salespeople. This is another instance of a technology company providing a well reasoned explanation for why they are better off without sales commissions. Martin mentioned an article by Joel…

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Hallmark Building Supplies: Applying Deming as a Business Strategy

By John Hunter / April 11, 2013 / 0 Comments

…finished with how cooperation between sales people has increased since they eliminated commissions. Related: How to Use the PDSA Improvement Cycle Successfully – Why ThoughtWorks Eliminated Sales Commissions – W….

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Video Introduction to Dr. W. Edwards Deming

By John Hunter / March 4, 2013 / 0 Comments

…on management. We hope you enjoy this short look at Dr. W. Edwards Deming’s life. Related: Inspection is too late: the quality, good or bad, is already in the product…

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Find a Deming Scholar MBA Student To Internship with Your Organization

By John Hunter / March 18, 2013 / 0 Comments

…your organization. Dr. W. Edwards Deming believed in inspiring people to think differently, ask better questions and seek new knowledge. He thought this was important because it led to more…

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Asking Questions to Initiate New Thinking

By John Hunter / April 1, 2013 / 0 Comments

…organization. These questions: What business are we in? What business ought we be in? – updating the language, this is very similar to the idea behind “pivoting” in the lean…

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The Neuroscience of Deming

By John Hunter / April 25, 2013 / 0 Comments

…also recommended a great book by Daniel Goldman: Emotional Intelligence. I would imagine most managers interested in applying Deming’s ideas have read this book, Descartes Error, I have a feeling…

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The W. Edward Deming Institute 2013 Annual Conference, Oct 18 – 20

By John Hunter / April 22, 2013 / 0 Comments

…and individual contributors — across business, government, education, and communities. For more details and to register (starting May 1st) see the conference web page [broken link, removed]. Related: Excerpts from…

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Distorting the System, Distorting the Data or Improving the System

By John Hunter / May 13, 2013 / 0 Comments

…understanding variation or the proxy nature of data. It is good to get in the habit of considering if the measured improvements are truly an indication of an improved system…

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Theory of Knowledge: Can We Trust Our Memories?

By John Hunter / May 23, 2013 / 0 Comments

…address a solution is different if you think it is intentional obstruction versus a process problem, in this case relying on memory which isn’t as robust a solution as documenting…

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