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Human Resources in the Post Deming Era

By Matthew Moss / June 17, 2019 / 0 Comments

…whole team sit in the interviews with potential candidates (the team members were all early in their careers and in this and other ways I tried to help them learn…

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Deming on Management: The Red Bead Experiment

By Matthew Moss / August 5, 2019 / 0 Comments

Guest post by John Hunter, founder of curiouscat.com (in 1996). Dr. Deming used the Red Bead Experiment to clearly and dramatically illustrate several points about poor management practices. The Red

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Customer Satisfaction and The Deming Way at Gallery Furniture

By Matthew Moss / October 7, 2019 / 1 Comment

…through in this interview. Gallery Furniture‘s commitment to all the stakeholders (customers, employees, and community) has been strong for decades. That commitment to community often is newsworthy (see Mattress Mack…

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2019 Deming Prize Winners

By Matthew Moss / November 18, 2019 / 0 Comments

…led to zero warranty claims: Siemens Gamesa JSW Steel Limited, Salem Works (India) Larsen & Toubro Limited (India) Indian companies receiving 4 of the 5 awards is not as surprising…

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Addressing Dysfunctional Company Culture

By John Hunter / February 2, 2021 / 0 Comments

…usually how we proceed. Boeing provided an example of this situation last year. After several tragedies resulted in investigations of what when wrong, Boeing’s dysfunctional culture has been widely recognized

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Presentation by Ackoff on Systems, Design and the Society

By Matthew Moss / April 6, 2020 / 0 Comments

…the way a part is functioning independently of the whole of which it is a part. In this presentation, Ackoff also tells the great story of idealized design at Bell…

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Focus on Addressing the Right Problem

By John Hunter / August 3, 2020 / 6 Comments

…you need to work on solving is often more difficult than it seems. You need to understand the systems that are involved and how they interact to know where you…

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Deming on Management: Customer Focus

By John Hunter / October 19, 2020 / 0 Comments

…is robust and able to succeed over the long term. It requires a management system is designed to allow those interacting with customers to delight them. It requires knowing how…

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Emotions In The Workplace

By John Hunter / December 7, 2020 / 0 Comments

…person you are venting to. Harnessing positive emotions (pride, joy, excitement…) is an important component of using psychology in the workplace to improve. This is ignored too often. I do…

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Musical Compositions by W. Edwards Deming

By John Hunter / February 1, 2021 / 2 Comments

…a half. 2) It is irregular. It spoils the beautiful poem by Francis Scott Key, which is in regular triple metre. 3) It is an English drinking song, and a…

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