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By John Hunter, founder of CuriousCat.com. Satisfied customers switch, for no good reason, just to try something else. Why not? Profit and growth come from customers that boast about your…
Read More…theory explicit. I have seen instances where people will predict “yes” or “no” for two different reasons. The act of making the prediction can change how we collect data or…
Read MoreGuest post by John Hunter, founder of the CuriousCat.com. From Out of the Crisis, page 121: the most important figures that one needs for management are unknown or unknowable (Lloyd…
Read MoreBy John Hunter, founder of CuriousCat.com. Improvement of Quality and Productivity, to be successful in any company, must be a learning process, year by year, top management leading the whole…
Read More…the system? The initial results of actions taken may not have the largest impact – such as the example in Ian’s presentation where interaction affects create a much larger impact…
Read MoreBy John Hunter, founder of CuriousCat.com. This webcast continues Ian Bradbury’s Deming 101 presentation looking at the Theory of Knowledge and the PDSA Learning Cycle. Commenting on Deming’s presentation of…
Read MoreBy John Hunter, founder of CuriousCat.com. Support of top management is not sufficient. It is not enough that top management commit themselves for life to quality and productivity. They must…
Read More…well designed to provide value to customers and to continually improve the value provided – Effective Communication is Explicit – The consumer is the most important point on the production-line…
Read More…in process improvements and avoid the common practice of performance degrading in organizations without process thinking cultures. Degrading performance over time is common when an improvement project is completed, if…
Read MoreBy John Hunter, founder of CuriousCat.com. The 20th Annual International Deming Research Seminar will be held 3-4 March 2014 at Fordham University in New York City. Experts in healthcare and…
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