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…improvements, or to deploy the improvement in similar situations these complications do not come into play. However, it is always critical to include process checks to evaluate if the improvement…
Guest post by John Hunter, who founded curiouscat.com (in 1996). Mike Tveite shared his thoughts on The Role of Learning in Improving Organizations at the 1991 Ohio Quality and Productivity…
Guest post by John Hunter, founder of curiouscat.com (in 1996). At the 1994 Ohio Quality and Productivity Forum conference, Peter Scholtes and Mary Jenkins shared their presentation, Human Resources in…
Guest post by John Hunter, founder of curiouscat.com (in 1996). Dr. Deming used the Red Bead Experiment to clearly and dramatically illustrate several points about poor management practices. The Red…
…through in this interview. Gallery Furniture‘s commitment to all the stakeholders (customers, employees, and community) has been strong for decades. That commitment to community often is newsworthy (see Mattress Mack…
Guest post by John Hunter, founder of curiouscat.com (in 1996). This video shows part 2 of a Russell Ackoff presentation from 2003 (see our previous post on part 1: Ackoff…
…of Customer Satisfaction What one thing could we do better? The consumer is the most important point on the production-line Minimal Viable Product Stated Versus Revealed Preference Profit and growth…
…are we going to increase cooperation and decrease harmful conflict, etc. The adjective “harmful” there, I think, is important as conflict can be useful in, for example, a debate on…
Guest post by John Hunter, founder of CuriousCat.com. Dr. Deming encouraged organizations to respect the whole person; he recommended encouraging education even if it was not directly related to the…
Guest post by John Hunter, founder of CuriousCat.com. Many lessons have been learned during the last year as the pandemic caused havoc with our lives and economy. During this time,…