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…improvements, or to deploy the improvement in similar situations these complications do not come into play. However, it is always critical to include process checks to evaluate if the improvement…
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Guest post by John Hunter, who founded curiouscat.com (in 1996). Mike Tveite shared his thoughts on The Role of Learning in Improving Organizations at the 1991 Ohio Quality and Productivity…
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Guest post by John Hunter, founder of curiouscat.com (in 1996). At the 1994 Ohio Quality and Productivity Forum conference, Peter Scholtes and Mary Jenkins shared their presentation, Human Resources in…
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Guest post by John Hunter, founder of curiouscat.com (in 1996). Dr. Deming used the Red Bead Experiment to clearly and dramatically illustrate several points about poor management practices. The Red…
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…through in this interview. Gallery Furniture‘s commitment to all the stakeholders (customers, employees, and community) has been strong for decades. That commitment to community often is newsworthy (see Mattress Mack…
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Guest post by John Hunter, founder of curiouscat.com (in 1996). This video shows part 2 of a Russell Ackoff presentation from 2003 (see our previous post on part 1: Ackoff…
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…of Customer Satisfaction What one thing could we do better? The consumer is the most important point on the production-line Minimal Viable Product Stated Versus Revealed Preference Profit and growth…
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…are we going to increase cooperation and decrease harmful conflict, etc. The adjective “harmful” there, I think, is important as conflict can be useful in, for example, a debate on…
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Guest post by John Hunter, founder of CuriousCat.com. Dr. Deming encouraged organizations to respect the whole person; he recommended encouraging education even if it was not directly related to the…
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Guest post by John Hunter, founder of CuriousCat.com. Many lessons have been learned during the last year as the pandemic caused havoc with our lives and economy. During this time,…
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