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By John Hunter, founder of CuriousCat.com. Satisfied customers switch, for no good reason, just to try something else. Why not? Profit and growth come from customers that boast about your…
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…(when Dr. Deming was 88 years old): “comments and help appreciated.” Dr. Deming worked and continued learning for his entire life. He was constantly improving his theories on management based…
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Guest post by John Hunter, founder of the CuriousCat.com. From Out of the Crisis, page 121: the most important figures that one needs for management are unknown or unknowable (Lloyd…
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…the confirmation that what you thought you learned was applied effectively. If results don’t improve then go back and study if what you thought you learned was incorrect or was…
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By John Hunter, founder of CuriousCat.com. In this segment of Ian Bradbury’s talk at the 2013 W. Edwards Deming Institute conference he looks at how your view of the system…
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…focus on process thinking and performance as seen by what the customer values was not common even in 1990, or even today (though it is more common today). And in…
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By John Hunter, founder of CuriousCat.com. Support of top management is not sufficient. It is not enough that top management commit themselves for life to quality and productivity. They must…
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…a guess. I changed our warranty to a lifetime warranty and it wasn’t really a warranty it was a lifetime satisfaction guarantee. There is a tiny bit of abuse on…
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…in process improvements and avoid the common practice of performance degrading in organizations without process thinking cultures. Degrading performance over time is common when an improvement project is completed, if…
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By John Hunter, founder of CuriousCat.com. The 20th Annual International Deming Research Seminar will be held 3-4 March 2014 at Fordham University in New York City. Experts in healthcare and…
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