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Minimize Total Cost

By John Hunter / June 27, 2016 / 0 Comments

…call center costs that result in frustrated customers going to competitors, etc.. Another common way of explaining this point is to discuss the problems created when organizations have created management…

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What is Deming Online?

By Christina Dragonetti / July 29, 2019 / 0 Comments

…the world. WHAT IS THE AIM OF DEMING ONLINE? To help millions more people discover and deepen their understanding of Deming to profoundly improve their lives, their communities, and the…

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Management of USA Apparel Operations is a Huge Barrier to Production in the USA

By John Hunter / February 3, 2014 / 0 Comments

…ideas at Patagonia. Low energy costs in the USA are a significant factor driving companies to consider moving apparel production to the USA. Energy costs have decreased in the USA

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Can “Appreciation for a System” Support the Taming of COVID?

By Guest Post / October 12, 2021 / 0 Comments

…As companies see each other’s results, competition (which was never officially shared as part of the simulation) develops; and with each passing round, companies do their best to not only…

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I See You

By Guest Post / December 3, 2020 / 11 Comments

…from Eisenberg, R. (Feb. 25, 2020) Who’s lonely at work and why. Retrieved from . Goldratt, E., Cox, J. (2014). The goal: A process of ongoing improvement (3rd…

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Confusing Improving A Proxy Measure with Actually Improving the System

By John Hunter / December 7, 2021 / 0 Comments

…being created by the ports. Image showing ships off the USA west coast (December 2021) from the website. In 2021, there are increasing number of container ships waiting to…

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Online Resources for W. Edwards Deming’s Management Ideas

By John Hunter / September 23, 2013 / 0 Comments

By John Hunter, author of the Curious Cat Management Improvement Blog Update: as new online resources are added this blog post is not. See the current list of online Deming…

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Organizational Metabolic Health: Understanding Resistance to Change

By Guest Post / August 2, 2021 / 9 Comments

…up My Metabolism? (October 26, 2020). Retrieved from Organization. In Online Etymology Dictionary. Purohit, D. (Host). (2020, November 19). How out of control blood sugar can cause belly…

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Improving the System to Reduce Costs Isn’t Equal to Cost Cutting

By John Hunter / September 19, 2016 / 0 Comments

By John Hunter, author of Management Matters: Building Enterprise Capability. Real benefits come when managers begin to understand the profound difference between “cost cutting” and “eliminating the causes of costs.”…

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The price of dignity at work: one company says $20

By Bill Bellows / August 10, 2017 / 0 Comments

…eating liver and onions. But at least one company, which we will refer to Company W, has proven me wrong once again. Some years ago, W’s management saw fit to…

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