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Presentation by Ackoff on Systems, Design and the Society

By Matthew Moss / April 6, 2020 / 0 Comments

…to. The first critical principle of management ought to be: effective management must be directed at what you want, not against what you don’t want. As he says, eliminating what…

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Deming on Management: Customer Focus

By John Hunter / October 19, 2020 / 0 Comments

…will be desired in the future. It requires creating an organization that people who are committed to delighting customers want to work for. It requires a sustainable business plan that…

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Emotions In The Workplace

By John Hunter / December 7, 2020 / 0 Comments

way similar efforts have been made in the past gives people good reason to feel that way. Others may disagree with that opinion. If you accept it, and maybe even…

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Musical Compositions by W. Edwards Deming

By John Hunter / February 1, 2021 / 2 Comments

…occurred on 3 April 1993. An evening dedicated to his music and sponsored by the Ford Motor Company was presented by the Washington Civic Symphony at Constitution Hall in Washington,…

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Prioritizing Joy in Work

By John Hunter / May 20, 2021 / 0 Comments

…that was not practical. I knew that it was and that it offered many benefits by avoiding commuting to work everyday and working in environments that are often full of…

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Russell Ackoff Answering Questions

By John Hunter / August 31, 2021 / 1 Comment

…crime. The result; criminologist have shown that every time you send a person to prison they have a 90% chance of coming out. And when they come out they have…

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Managers Must Understand that Blaming Employees Doesn’t Help

By John Hunter / October 5, 2021 / 0 Comments

Guest post by John Hunter, founder of CuriousCat.com. Often when problems occur, we seek to figure out who is to blame for the problem. This is not an effective management…

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xkcd comic strip looking at variation in left hand blood volume

A Humorous Look at Variation

By John Hunter / April 29, 2022 / 0 Comments

Guest post by John Hunter, founder of CuriousCat.com. Those with a Deming mindset may well have the same reaction I did to this comic: misunderstanding variation leads to reactions to…

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Series of wooden gears in a horizontal line, each held by a person's fingers.

Why Did the Management System Allow the Failure?

By John Hunter / August 8, 2022 / 0 Comments

…should do). Was the data on the system adequate so that it notified of the risk of failure? If not, why not? Was such a warning ignored (if so, why)?…

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Green crops in rows with a sunrise sky above them.

Bees, Ants, Elephants, and Crops: Systemic Thinking for Innovation

By John Hunter / September 27, 2022 / 0 Comments

Guest post by John Hunter, founder of CuriousCat.com. W. Edwards Deming’s ideas provide many ways to improve the performance of our organizations. Reevaluating what is possible with a fresh systemic…

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