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By John Hunter, founder of CuriousCat.com. Gemba is a Japanese term for “the real place” or in management terms “where the important action takes place.” The most common use of…
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…any level. I also find the power to improving performance is understanding if the problems are due to common causes or special causes. For common causes we need to explore…
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…moved on within 3 years to move to a smaller company. He taught the Deming principles to his new company and they were readily embraced. Scott expresses his belief that…
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By John Hunter, founder of CuriousCat.com. The supposition is prevalent the world over that there would be no problems in production or service if only our production workers would do…
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…work against that goal. Related: Silos to Systems: Presentation by Lisa Snyder – Eliminate Sales Commissions: Reject Theory X Management and Embrace Systems Thinking – Why ThoughtWorks Eliminated Sales Commissions…
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…manufacturers. Chapter 7 of Out of the Crisis specifically discusses examples from service companies: banking, insurance, government, electric utility, railway, telephone company, municipal transit system, hotel, postal service, airlines, restaurant,…
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…used in quality control work, is one that can be found by experiment without costing more than it is worth to find it.” In other words, if it costs more…
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…on the causes of the red beads the company just blamed workers and went out of business. Instead our companies need to have a system that supports and encourages those…
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…company helps their clients with. Doug finds the attitude of executives that prevents adopting a better management system is that of focusing on cost cutting. He finds that mindset common…
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…What words come to mind? These things you describe would make most interview candidates feel pretty good about working at your company: jeans days, community service days, free lunches, quarterly…
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