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Huge Payments to Executives for Good Luck

By John Hunter / October 3, 2016 / 0 Comments

…in the case of executives in the USA today, especially as the amount of their awards now are indeed lottery sized. The idea of a merit rating is alluring. The…

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Using Control Charts to Aid in Improving the Classroom Learning Environment

By Guest Post / September 19, 2013 / 0 Comments

…for 6 years and then moved to London, England. After teaching computer skills to small children for 14 years, she returned to university to earn a Post Graduate Certificate in…

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Applying a Model for Small Business Continual Improvement

By Guest Post / February 15, 2016 / 0 Comments

…8 hidden costs Triz Results   I have been applying the model in several companies now. I have helped many businesses to grow and succeed even in changing environments such…

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Customer Satisfaction is Not Enough

By Matthew Moss / December 3, 2018 / 0 Comments

Companies that understand what their customers needs and desires are and deliver solutions that customers didn’t even know they wanted will delight customers. And in that process make those delighted…

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Iterative Customer Focus

By Matthew Moss / August 20, 2018 / 0 Comments

…it, and why the non-user has not bought it. Re-design the product, in the light of consumer reactions to quality and price. Continue around and around the cycle. This iterative…

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Anyone Can Cut Costs, Look Good and Go Out of Business

By Guest Post / July 27, 2017 / 0 Comments

costs affect the invisible costs produced by a system whose capability to produce quality products and services has been degraded? What will happen to the reputation of the enterprise as…

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Video of Dr. W. Edwards Deming: Deadly Diseases of Western Management

By John Hunter / October 11, 2012 / 0 Comments

…teaching transformation, they’re teaching use of visible figures, creative accounting, how to maximize the price of the companies stock” “American industry is up against competition with the Japanese that have…

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Quality Beginnings: Deming and Madison, Wisconsin

By Guest Post / March 20, 2015 / 3 Comments

…at a fair price is the basis of our economic system. It also applies to the delivery of services. Service, like a product, can be delivered to a customer with…

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Fewer Patients-In-Process and Less Safety Scheduling; Incoming Supplies are Secondary

By Guest Post / August 22, 2013 / 0 Comments

…requires longer appointment times, at a big risk, i.e., cancellations! Cancellations can be very costly to a practice because resources—labor, machines and materials—are expensive. How can we compensate for the…

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Eliminate Sales Commissions: Reject Theory X Management and Embrace Systems Thinking

By John Hunter / November 1, 2012 / 0 Comments

…organizations to use. In Why do we pay sales commissions?, Dan Ostlund, looks at why Fog Creek Software got rid of sales commissions. There are all kinds of problems with…

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