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…system and beyond your control (for example, a government shutdown.) The mistake is to react to an outcome from a special cause when it comes from a common cause and…
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…J. (2020, March 30). What 2018 PISA international rankings tell us about U.S. schools. Retrieved March 10, 2021, from https://hechingerreport.org/what-2018-pisa-international-rankings-tell-us-about-u-s-schools/ Compton, B. & Wagner, T. (2011). The Finland Phenomenon. Retrieved…
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Guest post by Keith Sparkjoy, vice president of the Sparkjoy Foundation, originally featured as a post at www.keithsparkjoy.com. Follow this link to listen to our first podcast with Keith. Dictionary definition: “a…
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…Which is the type of talent that is going to come in and really try and do what is right for the customer and help move the company forward for…
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Guest post by John Hunter, founder of CuriousCat.com. In his presentation at the 2015 Deming Research Seminar Joseph Schneider discusses his efforts to apply Deming’s ideas within Siemens. Joseph talks…
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…costs to improve profits. Massive layoffs of employees would get executives big bonuses and send stock prices up. Sadly, focusing on cost cutting and layoffs is too often still the…
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Guest post by John Hunter, founder of CuriousCat.com. When a company’s culture rots, eventually everyone pays: customers, employees, stockholders, and suppliers. Yet, when the focus is on the short term,…
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…cost, expense. The effect of training will not be realized for months or even years in the future. Moreover, the effect can not be measured. Then why does a company…
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By John Hunter, founder of CuriousCat.com. One of the criticisms against process improvement is that it requires stifling innovation. That is not accurate. Process improvement is meant to be continual….
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Guest post by John Hunter, who founded curiouscat.com in 1996. You can’t know how much a dissatisfied customer will cost your business in the long run. You can make statistical…
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