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…Companies that understand what their customers needs and desires are and deliver solutions that customers didn’t even know they wanted will delight customers. And in that process make those delighted…
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…it, and why the non-user has not bought it. Re-design the product, in the light of consumer reactions to quality and price. Continue around and around the cycle. This iterative…
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…costs affect the invisible costs produced by a system whose capability to produce quality products and services has been degraded? What will happen to the reputation of the enterprise as…
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…teaching transformation, they’re teaching use of visible figures, creative accounting, how to maximize the price of the companies stock” “American industry is up against competition with the Japanese that have…
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…at a fair price is the basis of our economic system. It also applies to the delivery of services. Service, like a product, can be delivered to a customer with…
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…organizations to use. In Why do we pay sales commissions?, Dan Ostlund, looks at why Fog Creek Software got rid of sales commissions. There are all kinds of problems with…
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…turn the company around. It worked. He subsequently met and learned from Dr. Deming, then worked at Patagonia. Sustainability = lower cost & higher profit. Patagonia provides used & repaired…
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…JIT: making problems visible, reducing waste, reducing inventory costs, allowing quick adjustments to market conditions. Many cost-focused organizations fail to understand what, it seems to me, is the most important…
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By John Hunter, founder of CuriousCat.com. Gemba is a Japanese term for “the real place” or in management terms “where the important action takes place.” The most common use of…
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…any level. I also find the power to improving performance is understanding if the problems are due to common causes or special causes. For common causes we need to explore…
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