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By John Hunter, founder of CuriousCat.com. Dr. Deming was constantly learning from others. He also pointed out that we can be led astray by failing to understand data. This quote,…
By John Hunter, founder of CuriousCat.com. Satisfied customers switch, for no good reason, just to try something else. Why not? Profit and growth come from customers that boast about your…
By John Hunter, founder of CuriousCat.com. Prediction is the Problem, Ron Moen’s presentation at the 2012 Annual Deming Conference. “Planning requires prediction. Prediction requires a theory.” In the video Ron…
Guest post by John Hunter, founder of the CuriousCat.com. From Out of the Crisis, page 121: the most important figures that one needs for management are unknown or unknowable (Lloyd…
By John Hunter, founder of CuriousCat.com. Improvement of Quality and Productivity, to be successful in any company, must be a learning process, year by year, top management leading the whole…
…In A Rapidly Changing, Increasingly Complex World”. She is soliciting personal transformation stories to be included in the book. If you have a story to share about how Dr. Deming…
By John Hunter, founder of CuriousCat.com. In this segment of Ian Bradbury’s talk at the 2013 W. Edwards Deming Institute conference he looks at how your view of the system…
By John Hunter, founder of CuriousCat.com. This webcast continues Ian Bradbury’s Deming 101 presentation looking at the Theory of Knowledge and the PDSA Learning Cycle. Commenting on Deming’s presentation of…
By John Hunter, founder of CuriousCat.com. Support of top management is not sufficient. It is not enough that top management commit themselves for life to quality and productivity. They must…
…huge volume of returns. And I kept raising my hand and saying “why don’t we do something about the problem.” … I visited companies, suppliers and customers all over the…