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Standardization With a Systems View Allows Creativity to Flourish

By John Hunter / October 30, 2017 / 0 Comments

…(often with consideration of compatibility with previous standards – backward compatibility). Internal process standards (standard work instructions) are normally best when they are continually improving. They should be designed based…

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More reflections on additivity, including hole reinforcement circles and golf balls

By Bill Bellows / November 13, 2017 / 0 Comments

…such as combining apples or cups of water, addition does apply. When they are interdependent, such as combining the two components of aerodynamic drag, pressure drag and friction drag, aerodynamicists…

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Learning to Discern – Quality & Quantity

By Bill Bellows / December 15, 2017 / 0 Comments

…by Togo, Ohno eventually “became a convert,” when he saw TQC as “fully compatible” with JIT. Nonetheless, TQC efforts were openly resisted by the JIT community, leading to “a group…

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Deming Goes Hollywood

By Christina Dragonetti / August 27, 2019 / 0 Comments

To bring you the Deming teachings in a new, easily accessible format, The Deming Institute is Developing an Online Learning Platform called Deming Online. Filming is currently underway for this…

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Exploring a World View Through the Lens of Profound Knowledge

By Matthew Moss / May 4, 2020 / 0 Comments

Guest post by John Hunter, author of Management Matters: Building Enterprise Capability. We are very lucky to have resources like this presentation available online. It seems to me, the conference…

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Creating a Deep Commitment to Delighting Customers

By John Hunter / April 24, 2017 / 0 Comments

…are focused on delighting customers. It is easy to understand the results I see from the businesses I interact with coming from a company with a short term focus on…

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Knowledge About Psychology for Managers, from Dan Ariely

By John Hunter / March 31, 2014 / 0 Comments

…research can be found in his books and online. What was the one thing that surprised you the most in your studies? Dan Ariely: The ability of people to rationalize….

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Applying a Model for Small Business Continual Improvement

By Guest Post / February 15, 2016 / 0 Comments

…be developed in two months, with weekly two hours meetings, on-line or face-to-face depending on the location of my clients. After the two months, extra meetings to follow up on…

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Customer Satisfaction is Not Enough

By Matthew Moss / December 3, 2018 / 0 Comments

Companies that understand what their customers needs and desires are and deliver solutions that customers didn’t even know they wanted will delight customers. And in that process make those delighted…

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Iterative Customer Focus

By Matthew Moss / August 20, 2018 / 0 Comments

…it, and why the non-user has not bought it. Re-design the product, in the light of consumer reactions to quality and price. Continue around and around the cycle. This iterative…

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