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Standardization With a Systems View Allows Creativity to Flourish

By John Hunter / October 30, 2017 / 0 Comments

…on each keyboard. We can connect to a new wifi network with our phone or laptop. We can buy a replacement pipe for our sink and install it. With a…

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More reflections on additivity, including hole reinforcement circles and golf balls

By Bill Bellows / November 13, 2017 / 0 Comments

…planning was replaced with a lighter weight paper. When the thinner, less expensive, pages tore, hole reinforcement circles, 6 per page, were regularly installed on hundreds of pages of planning…

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Learning to Discern – Quality & Quantity

By Bill Bellows / December 15, 2017 / 0 Comments

…was an invaluable teacher…, playing an indispensable role in the development and revitalization of post-war Japan. In a remarkable demonstration of learning to discern, Toyota remains a leader for its…

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Deming Goes Hollywood

By Christina Dragonetti / August 27, 2019 / 0 Comments

…as an award-winning writer, producer/director, and training designer for corporate, broadcast, nonprofit, and educational clients. Her work has been recognized with more than 70 awards, including 3 Emmy Awards, 6…

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Exploring a World View Through the Lens of Profound Knowledge

By Matthew Moss / May 4, 2020 / 0 Comments

…so rapidly, consistently and effectively. WANT MORE? Please sign up for our mailing list for the latest Deming news, events, and updates. Related: Leading The Transformation Process – Deming on…

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Creating a Deep Commitment to Delighting Customers

By John Hunter / April 24, 2017 / 0 Comments

…results of their poor management system with companies practicing Deming’s ideas. For that reason, and others, I hope that those that have been following this blog over the years are…

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Knowledge About Psychology for Managers, from Dan Ariely

By John Hunter / March 31, 2014 / 0 Comments

…you are aware of this strong human tendency however, you can perhaps question whether decisions are truly wise, or if maybe they are the result of rationalization. Can you comment…

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Applying a Model for Small Business Continual Improvement

By Guest Post / February 15, 2016 / 0 Comments

…starting the business would help them improve profitability, reduce errors, improve customer satisfaction faster and better, reduce the failing rate, improve the time to get to the break-even point, and…

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Customer Satisfaction is Not Enough

By Matthew Moss / December 3, 2018 / 0 Comments

…for electric lights… No customer asked for photography… No customer asked for an automobile… No customer asked for an integrated circuit. W. Edward Deming, page 7 of The New Economics…

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Iterative Customer Focus

By Matthew Moss / August 20, 2018 / 0 Comments

…management introduces, through consumer research, a 4th step, and runs through the 4 steps is a cycle, over and over … New Way Design the product (with appropriate tests). Make…

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