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Guest post by John Hunter, founder of curiouscat.com (in 1996). Dr. Deming used the Red Bead Experiment to clearly and dramatically illustrate several points about poor management practices. The Red…
Guest post by John Hunter, founder of curiouscat.com (in 1996). This short interview with Jim McIngvale (Mattress Mack), owner of Gallery Furniture, explores Deming’s continued influence on the management practices…
Guest post by John Hunter, founder of curiouscat.com (in 1996). The Union of Japanese Scientists and Engineers (JUSE) has announced the 2019 Deming Prize winners. Five companies were awarded the…
Guest post by John Hunter, founder of CuriousCat.com. When a company’s culture rots, eventually everyone pays: customers, employees, stockholders, and suppliers. Yet, when the focus is on the short term,…
…would never have occurred. Rather, it would have remained with one single person or a single group of people and never stretched further. This, as we know, is not the…
Guest post by John Hunter, founder of curiouscat.com (in 1996). This video shows part 2 of a Russell Ackoff presentation from 2003 (see our previous post on part 1: Ackoff…
Guest post by John Hunter, founder of the CuriousCat.com. Have you ever tried running through water? You don’t get very far very fast. If you have water up to your…
…Customer Focus is at the core of a well managed company. Customer Delight What Loss Will a Business Suffer Due to a Dissatisfied Customer? Iterative Customer Focus The Kano Model…
Guest post by John Hunter, founder of the CuriousCat.com. This interview on NPR, How To Harness The Power Of Emotions In The Workplace, provides some good thoughts on psychology in…
Guest post by John Hunter, founder of CuriousCat.com. Dr. Deming encouraged organizations to respect the whole person; he recommended encouraging education even if it was not directly related to the…