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Guest post by John Hunter, founder of curiouscat.com (in 1996). This short interview with Jim McIngvale (Mattress Mack), owner of Gallery Furniture, explores Deming’s continued influence on the management practices…
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Guest post by John Hunter, founder of curiouscat.com (in 1996). The Union of Japanese Scientists and Engineers (JUSE) has announced the 2019 Deming Prize winners. Five companies were awarded the…
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Guest post by John Hunter, founder of CuriousCat.com. When a company’s culture rots, eventually everyone pays: customers, employees, stockholders, and suppliers. Yet, when the focus is on the short term,…
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…would never have occurred. Rather, it would have remained with one single person or a single group of people and never stretched further. This, as we know, is not the…
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Guest post by John Hunter, founder of curiouscat.com (in 1996). This video shows part 2 of a Russell Ackoff presentation from 2003 (see our previous post on part 1: Ackoff…
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Guest post by John Hunter, founder of the CuriousCat.com. Have you ever tried running through water? You don’t get very far very fast. If you have water up to your…
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…Customer Focus is at the core of a well managed company. Customer Delight What Loss Will a Business Suffer Due to a Dissatisfied Customer? Iterative Customer Focus The Kano Model…
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Guest post by John Hunter, founder of the CuriousCat.com. This interview on NPR, How To Harness The Power Of Emotions In The Workplace, provides some good thoughts on psychology in…
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Guest post by John Hunter, founder of CuriousCat.com. Dr. Deming encouraged organizations to respect the whole person; he recommended encouraging education even if it was not directly related to the…
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Guest post by John Hunter, founder of CuriousCat.com. Deming’s management ideas are not prescriptive. The principles are useful to organize your thinking and adapt concepts to your situation. That provides…
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