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Transforming Jet-Hot by Viewing the Organization as a System

By John Hunter / August 7, 2017 / 1 Comment

…which is designed based on the thought of a software developer about how some generic company might operate and then having to figure out how do I make my company…

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Haircuts and Continuous Improvement

By Bill Bellows / July 31, 2017 / 0 Comments

Post by Bill Bellows, Deputy Director, The Deming Institute. On a summer weekend in 1997, I visited my office for a short time before heading home after a few errands…

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Standardization With a Systems View Allows Creativity to Flourish

By John Hunter / October 30, 2017 / 0 Comments

…The way we access electricity from the walls in our buildings can have standards that are very consistent over the very long term. Other standards will be fairly frequently adjusted…

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More reflections on additivity, including hole reinforcement circles and golf balls

By Bill Bellows / November 13, 2017 / 0 Comments

…planning was replaced with a lighter weight paper. When the thinner, less expensive, pages tore, hole reinforcement circles, 6 per page, were regularly installed on hundreds of pages of planning…

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Learning to Discern – Quality & Quantity

By Bill Bellows / December 15, 2017 / 0 Comments

…between people, in output, in service, in product.” In a matter of seconds, Allison discovered that limes have variation, although I never investigated her discernment criteria. On many occasions since…

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Deming Goes Hollywood

By Christina Dragonetti / August 27, 2019 / 0 Comments

…as an award-winning writer, producer/director, and training designer for corporate, broadcast, nonprofit, and educational clients. Her work has been recognized with more than 70 awards, including 3 Emmy Awards, 6…

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Exploring a World View Through the Lens of Profound Knowledge

By Matthew Moss / May 4, 2020 / 0 Comments

Guest post by John Hunter, author of Management Matters: Building Enterprise Capability. We are very lucky to have resources like this presentation available online. It seems to me, the conference…

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Creating a Deep Commitment to Delighting Customers

By John Hunter / April 24, 2017 / 0 Comments

online and in other ways. Related: What Business are We In? – Jobs to be Done – Product and Service Innovation is Driven by Customer Focused Organizations – User Gemba…

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Knowledge About Psychology for Managers, from Dan Ariely

By John Hunter / March 31, 2014 / 0 Comments

…you are aware of this strong human tendency however, you can perhaps question whether decisions are truly wise, or if maybe they are the result of rationalization. Can you comment…

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Applying a Model for Small Business Continual Improvement

By Guest Post / February 15, 2016 / 0 Comments

…starting the business would help them improve profitability, reduce errors, improve customer satisfaction faster and better, reduce the failing rate, improve the time to get to the break-even point, and…

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