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…more efficiently – for example Amazon.com) don’t create jobs, in fact they reduce them as the same needs are meat more efficiently). He discusses the example of Toyota freeing up…
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…paper provides an excellent overview of a very common problem: only looking at defects. The paper discusses the vivid example of the NASA O-ring failure where focusing on all the…
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…to improve quality of product and service: Innovation in product and service Innovation in process Improvement of existing product and service Improvement of existing process The common mistake is the…
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…individual merit is responsible when it well could just be mathematical probability. The quote is from The Face of Battle by John Keegan: As to the influence and genius of…
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…(we broke the link to the article so we have removed the link). Related: Articles by Dr. Deming – Customer Delight – Employees need to understand how customers actually use…
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…the PDSA cycle, in my opinion. The book he discusses in the presentation is Quality Improvement Through Planned Experimentation (by 3 of the same authors as the Improvement Guide). Ron…
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…can’t measure.” Not only did he not believe this, he thought managing as though it were true was a deadly disease of management. Martin Fowler wrote a nice article on…
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…company. W. Edwards Deming page 139, Out of the Crisis Understanding the importance of learning is often one sign of the maturity of the improvement effort. As organizations have more…
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…we keep the current methods while billions more people enter the middle class. The emphasis needs to be more about effectiveness not efficiency. Different thinking and systems are needed for…
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…the long term result is a negative one. Evidence based thinking isn’t as easy as just looking at the results. We must have knowledge of the system that provides an…
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