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Interview with Masaaki Imai

By John Hunter / November 27, 2012 / 0 Comments

…tools for solving quality related problems. Under the lean system, any tools which are required for solving problems are used. However, there are various non-statistical tools that have been typically…

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Effective Communication is Explicit

By John Hunter / May 20, 2013 / 0 Comments

…knew. Making communication explicit and obvious so that everyone that needs to know, does, will reduce problems and reduce the damage that the problems caused. Making communication explicit creates a…

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Using Control Charts to Aid in Improving the Classroom Learning Environment

By Guest Post / September 19, 2013 / 0 Comments

…also introduced 5 whys, and if-then diagrams. I’ve used these tools to solve problems at school and to help them write better stories or solve maths problems. I haven’t however,…

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The Futility of a Numerical Goal

By Guest Post / January 2, 2014 / 0 Comments

…“arbitrary” was used only once [p 146 in regards to student assessment scales] “goal” paired with “numerical” was used a dozen or maybe two dozen times A less comprehensive search…

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Understanding Data is Often Challenging

By John Hunter / October 10, 2016 / 0 Comments

used: those numbers must be used properly. There must be an understanding of variation. There must be an understanding of the proxy nature of data. There must be an understanding…

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Deming Lecture by Dr. Jeff Wu on Quality Improvement from Autos to Nanotechnology

By John Hunter / October 24, 2016 / 0 Comments

…was within the control limits (and thus not an indication of an assignable cause result) isn’t a good idea. But for now special cause is still the commonly used terminology…

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Using Deming’s Ideas – When Your Organization Doesn’t

By John Hunter / December 12, 2016 / 0 Comments

…you can avoid being misled yourself. You are limited, but you are not completely blocked from using this knowledge. In combination with an understanding of Psychology (which will help you…

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Eric Budd Presentation on Data and Operational Definitions

By John Hunter / January 23, 2017 / 0 Comments

…an operational definition used in collecting the data. Most data used in business does not have operational definitions known to both those collecting the data and those using it. The…

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Deming’s Principles of Professional Practice

By Guest Post / September 28, 2017 / 0 Comments

…the words ethical and moral is not always clear, and often they are used interchangeably as synonyms. Ethics has been used to refer to a system of values or moral…

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Book Review – The Tyranny of Metrics

By Bill Bellows / June 11, 2018 / 0 Comments

…perfect complement to Dr. Deming’s quote: “…(Charles) Goodhart’s Law, which states, “Any measure used for control is unreliable.” To put it another way, anything that can be measured and rewarded…

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