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Collaborating to Improve Government Performance

By John Hunter / August 21, 2017 / 0 Comments

…be used to reduce the forces restraining the changes. Related: Transforming the Management System of an Organization – Quality Comes to City Hall – Early History Of Management Improvement Online…

Management is Prediction

By Bill Bellows / October 26, 2017 / 0 Comments

…performance and outcomes. Deming was amused by the cartoon “Diary of a Cat,” which he saw in the New Yorker magazine. Each day is the same as the day before….

Tis the season….for performance appraisals

By Bill Bellows / October 6, 2017 / 0 Comments

…I did not receive a reply, here is my feedback, which may inspire others to seize a moment in the coming months (or years) to offer their feedback to a…

Wouldn’t It Be Nice?

By Bill Bellows / October 10, 2017 / 0 Comments

…a lousy competitor. Be thankful for a good competitor.” For 50 years, Paul McCartney and Brian Wilson have acknowledged each other’s contributions to their own song writing. On several occasions,…

The Ethics of Quality

By Guest Post / December 10, 2018 / 0 Comments

…leadership demonstrates its philosophy and practice of ethical behavior, it impacts the whole organization, whether in education, government, or commercial enterprises. In the June 1994 issue of ASQ Quality Progress,…

In Search of Excellence

By Bill Bellows / October 30, 2018 / 0 Comments

…contrast between Compliance Excellence and Contextual Excellence and offer readers insights on the significance of this distinction. In simple terms, Compliance Excellence is revealed by posing questions about the completion…

Why Deming / Why Now / Working to transform “our” system

By Bill Bellows / November 8, 2018 / 0 Comments

…of American companies was W. Edwards Deming.   The last 15 minutes of the program focused my attention on the philosophy that would guide my learning and the improvements in hundreds…

Dr. Deming’s work lauded by world famous philosopher, Alasdair MacIntyre

By Bill Bellows / December 27, 2018 / 0 Comments

…is yet another sad example of siphoning off the assets of a company while leaving stakeholders, such as employees and communities, out to hang. As Russell Ackoff comments: “A corporation…

Rethinking Statistics for Quality Control with George Box

By Matthew Moss / December 17, 2018 / 0 Comments

…that is far beyond what is normally needed. For complex processes (large chemical plants, complex manufacturing processes…) these ideas are important but most of us will not need to get…

A Practical Approach to Change: Some Strategies and Tools by Peter Scholtes

By Matthew Moss / April 15, 2019 / 0 Comments

…to do those things. And then at the end of the year I say why didn’t you do those things? How come you didn’t make my wishes come true? Thats…

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