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…processes unless there are signals there are special causes. Improving Problem Solving by Ian Bradbury and Gipsie Ranney explores the example of this idea that Mike used in his presentation (NASA’s Challenger…
…often largely a matter of not devoting time to allow people to improve how the organization works. Of course, how we think about improving and the strategies and tools used…
…as the “Mudville Nine” and its last-ditch effort to win a ballgame, attempting to come back from a two-run deficit in the bottom of the ninth inning. The success of…
…between my posts. Partially this is because with podcasts, blog posts, articles and presentations taking on complex topics, you can only address a small part of the topic. Hopefully the…
…strength in experimenting comes to play as radical changes may be required to respond to the rapidly changing public health and business environment. And in this situation, the comfort and…
…and appreciating the psychology of motivation of participants. We abandoned the norm-referenced Likert scales we used for broad themes (e.g., patient care) in favor of a competency-based entrustment framework of…
…discuss his experience bringing the Deming philosophy into lots of different companies. So many of the leadership principles Dr. Deming taught have seeped into companies in all industries – though…
…system. To get the most out of your collaborating community it is important to consider how to communicate your understanding of the system, and the data sets and evidence you…
…company should take significant efforts to care for those employees (offering them jobs in a different part of the company, etc.). I can imagine cases where layoffs make sense without…
Guest post by Marty Laurent. This is the final of four blog posts sharing Marty’s story of transforming a GM plant – and influencing GM company-wide – using the Deming…