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Customer Satisfaction and The Deming Way at Gallery Furniture

By Matthew Moss / October 7, 2019 / 1 Comment

…through in this interview. Gallery Furniture‘s commitment to all the stakeholders (customers, employees, and community) has been strong for decades. That commitment to community often is newsworthy (see Mattress Mack…

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2019 Deming Prize Winners

By Matthew Moss / November 18, 2019 / 0 Comments

Guest post by John Hunter, founder of curiouscat.com (in 1996). The Union of Japanese Scientists and Engineers (JUSE) has announced the 2019 Deming Prize winners. Five companies were awarded the…

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Addressing Dysfunctional Company Culture

By John Hunter / February 2, 2021 / 0 Comments

Guest post by John Hunter, founder of CuriousCat.com. When a company’s culture rots, eventually everyone pays: customers, employees, stockholders, and suppliers. Yet, when the focus is on the short term,…

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Systemically Non-Systemic: COVID-19 through the Deming Lens

By Guest Post / April 3, 2020 / 3 Comments

…the sum total of each fishing company’s catch ultimately results in overfishing, and the system, along with every company, collapses. What would cause the system to remain intact is for…

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Presentation by Ackoff on Systems, Design and the Society

By Matthew Moss / April 6, 2020 / 0 Comments

Guest post by John Hunter, founder of curiouscat.com (in 1996). This video shows part 2 of a Russell Ackoff presentation from 2003 (see our previous post on part 1: Ackoff…

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Focus on Addressing the Right Problem

By John Hunter / August 3, 2020 / 6 Comments

Guest post by John Hunter, founder of the CuriousCat.com. Have you ever tried running through water? You don’t get very far very fast. If you have water up to your…

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Deming on Management: Customer Focus

By John Hunter / October 19, 2020 / 0 Comments

Guest post by John Hunter, founder of the CuriousCat.com. Our Deming on Management series provides resources for those interested in learning more about particular topics related to W. Edwards Deming’s…

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Emotions In The Workplace

By John Hunter / December 7, 2020 / 0 Comments

Guest post by John Hunter, founder of the CuriousCat.com. This interview on NPR, How To Harness The Power Of Emotions In The Workplace, provides some good thoughts on psychology in…

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Musical Compositions by W. Edwards Deming

By John Hunter / February 1, 2021 / 0 Comments

…mother was a musician. W. Edwards Deming enjoyed composing music; he focused on liturgical pieces. Although he heard his compositions played and sung many times, one of his proudest moments…

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How People are Using Deming’s Management Ideas to Respond to COVID-19 Conditions

By John Hunter / April 7, 2021 / 0 Comments

Guest post by John Hunter, founder of CuriousCat.com. Deming’s management ideas are not prescriptive. The principles are useful to organize your thinking and adapt concepts to your situation. That provides…

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