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Transformation of the Individual and the Organization

By John Hunter / December 18, 2017 / 0 Comments

Guest post by John Hunter, founder of CuriousCat.com. This webcast shows David Langford’s presentation, When Grading Bites the Dust, at the 2012 Annual Deming Conference. A previous post (Change has…

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Applying Deming’s Management Ideas at the Great Plains Coca Cola Bottling Company

By John Hunter / January 15, 2018 / 0 Comments

…organizations, to think clearly about the future without being greatly constrained by their past. That past has a strong impact on how new opportunities are viewed (and often how they…

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Encouraging Organizational Learning

By Guest Post / January 12, 2018 / 0 Comments

…(and Other Meditations on Management), calls engaging in the “prayer of communication” a means to achieve organizational learning. It’s spontaneous – it’s there before we are even aware of it…

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Empowering Students to Lead Change by Christine Simpson and Sarah Ambrus

By John Hunter / March 12, 2018 / 0 Comments

…gain supporters and you will transform your school. It will happen. To encourage the adoption of a philosophy like Deming’s look for projects that would be good candidates for visible…

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Reliability: Another Dimension of Quality

By John Hunter / April 16, 2018 / 0 Comments

…2016, Vincent Barabba: Profound Knowledge from a Knowledge Use Perspective (I will add a blog post on this one soon) 2017, Fritz Scheuren: W. Edwards Deming – A Kaizen Statistician…

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My quest for understanding

By Guest Post / June 25, 2018 / 0 Comments

…a company is a complicated system of parts that all depend on one another in complicated ways, and that the performance of any individual in that system is given by…

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The best and the brightest

By Guest Post / September 10, 2018 / 0 Comments

…their mobility. Compare the loyalty of the BaB you just hired from another company versus someone who your company helped develop into a BaB. Hiring BaBs isn’t what it’s cracked…

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What Loss Will a Business Suffer Due to a Dissatisfied Customer?

By Matthew Moss / June 29, 2018 / 0 Comments

…But there is no way to know when a competitor like Google Fiber (or Ting Fiber or other companies that are seeking to lure away long mistreated customers) will enter…

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ASA Deming Lecture by Brent James: Long Term View of the Healthcare System

By Matthew Moss / September 17, 2018 / 0 Comments

…using the scientific method to improve health care results. The presentation then explores the enormous opportunities for improvement in the current health care system. One of the many very interesting…

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Change Management – Post Change Evaluation and Action

By Matthew Moss / November 19, 2018 / 0 Comments

Guest post by John Hunter, who founded curiouscat.com in 1996. Change is difficult in most organizations. It is easiest to just keep doing what has been done. Once something has…

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