Customer Focus
In this guest post, John Hunter uses his recent frustrating customer service experience to explore why Deming’s approach to customers, continual improvement, and determining your AIM is better for everyone.
In this guest post, John Hunter focuses on how improving the quality of your products or services cuts costs.
New to The Deming Institute, Christina Dragonetti describes the beginning of her Deming journey, reflects on a previous employer’s disaster when they only went halfway with Deming, and offers examples and tips for others early in their Deming journey.
So many of us strive to be a force for good—for our families, businesses and communities. Dr. Deming’s teachings helped me understand how I could lead a company through crisis with compassion. That’s why I joined The Deming Institute’s Board of Trustees, to help others do the same. My Deming journey began in 1996 when, […]
Guest post by John Hunter, founder of the CuriousCat.com. Our Deming on Management series provides resources for those interested in learning more about particular topics related to W. Edwards Deming’s ideas. View our previous Deming on Management posts, including: leadership, psychology and the PDSA cycle. As I stated in Creating a Deep Commitment to Delighting […]