Deming Philosophy
Customer satisfaction is better than dissatisfaction but it is not enough. A satisfied customer will leave for another provider at the slightest provocation. They see a bit lower price – they leave. You make one minor slip up – they leave. They find some marketing effort cute – they leave. Delighted customers are very difficult […]
Read More
Guest post by John Hunter, author of the Curious Cat Management Improvement Blog (since 2004). Gemba is a Japanese term for “the real place” or in management terms “where the important action takes place.” The most common use of the term “gemba,” in a management context, is with respect to defining where the important work […]
Read More
What topics would you like us to discuss on this blog? What questions would you like us respond to? One of the goals for this blog is to engage the community of readers in sharing there thoughts on the ideas we discuss. Please share your comments on the blog posts and respond to the questions […]
Read More
The Essential Deming: Leadership Principles from the Father of Quality is filled with articles, papers, lectures, and notes touching on a wide range of topics, but which focus on Deming’s overriding message: quality and operations are all about systems, not individual performance; the system has to be designed so that the worker can perform well. […]
Read More
Masaaki Imai is a consultant, author and founder of the Kaizen Institute. The second edition of his book, Gemba Kaizen, was published this year. He agreed to an interview with The W. Edwards Deming Institute Blog. Question: Did you work with Dr. Deming? Answer: I never had the privileges of meeting Dr. Deming. I can […]
Read More
Several speeches are mentioned in the various biographical sketches of Dr. Deming and his impact on Japanese management. In particular a talk he gave at the Mt. Hakone Conference center in 1950 seems to have been important. Attendees included the top industrial managers, representing an estimated 75% of industrial capital base of Japan at that […]
Read More
Guest post by John Hunter, author of the Curious Cat Management Improvement Blog (since 2004). Dr. Deming explained that paying sales commissions to staff introduced distortions into the organization that damaged overall performance. Each topic has different connections to Deming’s System of Profound Knowledge, as he laid it out in The New Economics. The problems […]
Read More
Guest post by John Hunter, founder of the CuriousCat.com. In Out of the Crisis, page 101, Dr. Deming states the following as one of the seven deadly diseases: Evaluation of performance, merit rating, or annual review… The idea of a merit rating is alluring. the sound of the words captivates the imagination: pay for what […]
Read More
The System Of Profound Knowledge® (SoPK) is the culmination of W. Edwards Deming’s work on management. The four areas of the system are: appreciation for a system, knowledge of variation, theory of knowledge and psychology. This post explores knowledge of variation in the context of Dr. Deming’s management philosophy. Even the cursory overviews of Dr. […]
Read More
The System Of Profound Knowledge® (SoPK) is the culmination of W. Edwards Deming’s work on management. The four areas of the system are: appreciation for a system, knowledge of variation, theory of knowledge and psychology. This post explores the psychology in the context of Dr. Deming’s management philosophy. Many only recall Dr. Deming’s thoughts on […]
Read More