Peter Scholtes on understanding people and why they behave as they do; from his presentation at the 2008 Deming Institute conference in Madison, Wisconsin.
In the presentation he discussed the 6 leadership competencies from his book, The Leader’s Handbook, which is based on Deming’s ideas on management. Peter was one of those who taught seminars with Deming.
He recommends several excellent books:
His also discusses Frederick Herzberg, who looked into the question of how you motivate people? And he found the answer that you can’t.
Related: What Really Motivates Us? – Managers Should Focus on Eliminating De-motivation – Build an Environment Where Intrinsic Motivation Flourishes – Reward and Incentive Programs are Ineffective — Even Harmful by Peter Scholtes
Watch Peter’s entire presentation, An Introduction to Dr. Deming’s Teachings: