Deming Quotes

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no one can guess the future loss of business from a dissatisfied customer. The cost to replace a defective item on the production line is fairly easy to estimate, but the cost of a defective item that goes out to a customer defies measure.

People are entitled to joy in work.

Top management should publish a resolution that no one will lose his job for contribution to quality and productivity.

Our schools must preserve and nurture the yearning for learning that everyone is born with.

Standardization does not mean that we all wear the same color and weave of cloth, eat standard sandwiches, or live in standard rooms with standard furnishings. Homes of infinite variety of design are built with a few types of bricks, and with lumber of standard sizes, and with water and heating pipes and fittings of standard dimensions.

Whenever there is fear, you will get wrong figures.

Where there is fear you do not get honest figures.Where there is fear you do not get honest figures.

Export anything to a friendly country except American management.

A common disease that afflicts management and government administration the world over is the impression that “Our problems are different.” They are different, to be sure, but the principles that will help to improve quality of product and of service are universal in nature.

Deming’s First Theorem: “Nobody gives a hoot about profits.”
Deming’s Second Theorem: “We are being ruined by best efforts.”

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