It is easy to date an earthquake, but not a[n economic] decline.
It is extension of application that discloses inadequacy of a theory, and need for revision, or even new theory. Again, without theory, there is nothing to revise. Without theory, experience has no meaning. Without theory, one has no questions to ask. Hence without theory, there is no learning.
It is not enough for everyone to do his best. Everyone is already doing his best. Efforts, to be effective, must go in the right direction.
Deming, W. Edwards. (2013). The Essential Deming: Leadership Principles from the Father of Quality. McGraw Hill Education.
,Page 6, From “Obligations of Management in the New Economic Age,” The Institute of Management Sciences in Osaka, July 24, 1989.
It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth.
It will not suffice to have customers that are merely satisfied. An unhappy customer will switch. Unfortunately, a satisfied customer may also switch, on the theory that he could not lose much, and might gain. Profit in business comes from repeat customers, customers that boast about your product and service, and that bring friends with them.
Deming, W. Edwards. (2000). Out of the Crisis – 2nd Edition. Kindle Edition. The MIT Press.
,Page 119
Joy in work comes from understanding why your work is important. Not from the work, but from knowledge of who’s going to use it.
Deming, W. Edwards. (2013). The Essential Deming: Leadership Principles from the Father of Quality. McGraw Hill Education.
,page 157, From a presentation at General Motors, 1992
Learning is not compulsory; it’s voluntary. Improvement is not compulsory; it’s voluntary. But to survive, we must learn.
Deming The Way We Knew Him: The Way We Knew Him by Frank Voehl
,Frank Voehl quoting Deming from a personal recording of the Deming 4-Day Seminar “Quality Productivity, and Competitive Position”, Newport Beach, CA February 24-28, 1986
Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and people that expect quick results, are doomed to disappointment.
Deming, W. Edwards. (2000). Out of the Crisis – 2nd Edition. Kindle Edition. The MIT Press.
,Preface
Management is prediction.
Deming, W. Edwards. (2013). The Essential Deming: Leadership Principles from the Father of Quality. McGraw Hill Education.
,page 62, From a presentation at Fordham University, September 1992
Management of a system therefore requires knowledge of the interrelationships between all the components within the system. And of the people that work in it.
Deming, W. Edwards. (2013). The Essential Deming: Leadership Principles from the Father of Quality. McGraw Hill Education.
,page 57, From a presentation at Fordham University, September 1992