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Customer Satisfaction and The Deming Way at Gallery Furniture

By Matthew Moss / October 7, 2019 / 1 Comment

…through in this interview. Gallery Furniture‘s commitment to all the stakeholders (customers, employees, and community) has been strong for decades. That commitment to community often is newsworthy (see Mattress Mack…

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2019 Deming Prize Winners

By Matthew Moss / November 18, 2019 / 0 Comments

…Motor Company Limited & Sundaram-Clayton Limited Mr. Venu Srinivasan presentation at the 2019 Deming Prize Award CeremonyIn his presentation he mentioned several keys he learned during his decades-long journey improving…

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Addressing Dysfunctional Company Culture

By John Hunter / February 2, 2021 / 0 Comments

…as a serious problem. As investigations proceed, Boeing released emails and messages exchanged within the company. The messages, disclosed on Thursday, show attempts to duck regulatory scrutiny with employees disparaging…

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Presentation by Ackoff on Systems, Design and the Society

By Matthew Moss / April 6, 2020 / 0 Comments

Guest post by John Hunter, founder of curiouscat.com (in 1996). This video shows part 2 of a Russell Ackoff presentation from 2003 (see our previous post on part 1: Ackoff…

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Focus on Addressing the Right Problem

By John Hunter / August 3, 2020 / 6 Comments

…And we have learned that getting the sensible measures adopted will take much more effort than we might have thought before we had seen how we have behaved the last…

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Deming on Management: Customer Focus

By John Hunter / October 19, 2020 / 0 Comments

Guest post by John Hunter, founder of the CuriousCat.com. Our Deming on Management series provides resources for those interested in learning more about particular topics related to W. Edwards Deming’s…

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Emotions In The Workplace

By John Hunter / December 7, 2020 / 0 Comments

…understood the critical importance of understanding that employees must be understood and treated as people, and not treated as cogs in a machine. See our resource page for Deming on…

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Musical Compositions by W. Edwards Deming

By John Hunter / February 1, 2021 / 2 Comments

…mother was a musician. W. Edwards Deming enjoyed composing music; he focused on liturgical pieces. Although he heard his compositions played and sung many times, one of his proudest moments…

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How People are Using Deming’s Management Ideas to Respond to COVID-19 Conditions

By John Hunter / April 7, 2021 / 0 Comments

…around, frameworks help.” For example, Berwick noted one of the core frameworks used in the QI community is the System of Profound Knowledge, developed by the noted engineer, W. Edwards…

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Prioritizing Joy in Work

By John Hunter / May 20, 2021 / 0 Comments

Guest post by John Hunter, founder of CuriousCat.com. Many lessons have been learned during the last year as the pandemic caused havoc with our lives and economy. During this time,…

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