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Exploring a World View Through the Lens of Profound Knowledge

By Matthew Moss / May 4, 2020 / 0 Comments

Guest post by John Hunter, author of Management Matters: Building Enterprise Capability. We are very lucky to have resources like this presentation available online. It seems to me, the conference…

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Creating a Deep Commitment to Delighting Customers

By John Hunter / April 24, 2017 / 0 Comments

…are focused on delighting customers. It is easy to understand the results I see from the businesses I interact with coming from a company with a short term focus on…

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Knowledge About Psychology for Managers, from Dan Ariely

By John Hunter / March 31, 2014 / 0 Comments

…research can be found in his books and online. What was the one thing that surprised you the most in your studies? Dan Ariely: The ability of people to rationalize….

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Organizational Metabolic Health: Understanding Resistance to Change

By Guest Post / August 2, 2021 / 9 Comments

…up My Metabolism? (October 26, 2020). Retrieved from https://www.nhs.uk/live-well/healthy-weight/metabolism-and-weight-loss/ Organization. In Online Etymology Dictionary. https://www.etymonline.com/word/organization Purohit, D. (Host). (2020, November 19). How out of control blood sugar can cause belly…

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I See You

By Guest Post / December 3, 2020 / 11 Comments

…from https://www.englandlogistics.com/the-levels-of-listening/. Eisenberg, R. (Feb. 25, 2020) Who’s lonely at work and why. Retrieved from https://www.forbes.com/sites/nextavenue/2020/02/25/whos-lonely-at-work-and-why/?sh=4b93da870379 . Goldratt, E., Cox, J. (2014). The goal: A process of ongoing improvement (3rd…

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Confusing Improving A Proxy Measure with Actually Improving the System

By John Hunter / December 7, 2021 / 0 Comments

…vesselfinder.com website. Why Aren’t America’s Shipping Ports Automated? Comparing the ports of Oakland and Rotterdam shows just how far American ports are lagging when it comes to automation. At a…

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What Loss Will a Business Suffer Due to a Dissatisfied Customer?

By Matthew Moss / June 29, 2018 / 0 Comments

Guest post by John Hunter, who founded curiouscat.com in 1996. You can’t know how much a dissatisfied customer will cost your business in the long run. You can make statistical…

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2013 Annual Deming Conference Recap: Homecoming At Purdue

By Guest Post / October 22, 2013 / 0 Comments

earth. Can it be fixed? The earth will be fine . Our society will not . Unless we change … Now The $22 trillion carbon bubble . We are way…

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How People are Using Deming’s Management Ideas to Respond to COVID-19 Conditions

By John Hunter / April 7, 2021 / 0 Comments

…JIT: making problems visible, reducing waste, reducing inventory costs, allowing quick adjustments to market conditions. Many cost-focused organizations fail to understand what, it seems to me, is the most important…

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User Gemba

By John Hunter / December 17, 2012 / 0 Comments

By John Hunter, founder of CuriousCat.com. Gemba is a Japanese term for “the real place” or in management terms “where the important action takes place.” The most common use of…

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