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What to Do When Individual Performance is Exceptional (outside normal variation)

By John Hunter / September 4, 2013 / 0 Comments

…years. W. Edwards Deming, page 53 The Essential Deming “Present Practices and Better Practices” – from a presentation at a seminar for CEOs, “Quality, Productivity, and Competitive Position,” 1992. Even…

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Deming Library Video with Dr. Deming Discussing the 14 Points

By John Hunter / May 8, 2014 / 2 Comments

…lower costs you can capture the market with better quality and lower price. It will help you to stay in business, provide jobs, and more jobs. These clips are taken…

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Deming Podcast: Andrea Gabor on Management at Ford, GM and the USA Education System

By John Hunter / August 28, 2014 / 0 Comments

…Of course this is not the mindset of a Deming company would take. Deming saw the people of the company as an enormous resource. If you have “dead wood” (employees…

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Alfie Kohn on Systems Thinking, Human Behavior and Education

By John Hunter / September 17, 2015 / 0 Comments

…differs from those expectations. His research into competition showed the practices in our organizations ran counter to the evidence of what is beneficial to achieving the best results. We [in…

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Data is Important and You Must Confirm What the Data Actually Says

By John Hunter / December 21, 2015 / 0 Comments

The New Economics. “If you change the rule for counting people, you come up with a new number.” Dr. Deming emphasized the importance of understanding what the data actually meant…

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Countering Confirmation Bias

By John Hunter / December 19, 2016 / 0 Comments

…order to counteract this recognized weakness (poor practices being difficult to correct due to confirmation bias) we need to design management systems that counteract this weakness. Theory of knowledge is…

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What are We Trying to Accomplish?

By John Hunter / February 16, 2017 / 0 Comments

counter-measures to cope with a potential problem is necessary in order to meet customer requirements of expectations. Those efforts are necessary but are not sufficient. Those types of countermeasures can…

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It Depends…

By Bill Bellows / June 26, 2017 / 0 Comments

…specific situation or system, one would need an appropriate number of levels. More than this would be costly. Less than this would be costly. Trial-and-error often leads to an answer….

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Various charts hung on a white board.

The Insanity of Extrinsic Motivation

By Christina Dragonetti / January 20, 2023 / 1 Comment

…a friend of mine. As the car warmed up in the freezing February weather, so did our conversation. My friend worked for a major insurance company in our community and…

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Keith Sparkjoy on Adopting the Deming Management System at Pluralsight

By John Hunter / February 2, 2015 / 0 Comments

…Which is the type of talent that is going to come in and really try and do what is right for the customer and help move the company forward for…

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