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…manufacturers. Chapter 7 of Out of the Crisis specifically discusses examples from service companies: banking, insurance, government, electric utility, railway, telephone company, municipal transit system, hotel, postal service, airlines, restaurant,…
By John Hunter, founder of CuriousCat.com. The W. Edwards Deming Institute® 2014 Fall Conference will be held at Airtel Plaza Hotel in Van Nuys, California. The theme for this years…
By John Hunter, founder of CuriousCat.com. The W. Edward Deming Institute is pleased to announce the Deming Podcast. We created a new Twitter account specifically for the podcasts: @DemingPodcast (our…
By John Hunter, founder of CuriousCat.com. Managers must make decisions when data is unavailable or even impossible to collect. A simple example is training. The only immediate evidence is its…
By John Hunter, founder of CuriousCat.com. Best efforts are essential. Unfortunately, best efforts, people charging this way and that way without guidance of principles, can do a lot of damage….
By John Hunter, founder of CuriousCat.com. In this episode of The W. Edward Deming Institute Podcast (download) Tripp Babbitt interviews Dan Robertson. Dan serves on the advisory board of The…
By John Hunter, founder of CuriousCat.com. Fred Warmbier, owner of Finishing Technology (based outside of Cincinnati, Ohio, USA), and Kelly Allan are writing a blog on the New York Times…
…+ seniority (connections, street smart) this is the main determinant in Japanese companies + prosperity of the company (gain sharing, distribution). So providing evidence that in the market my skill…
By John Hunter, founder of CuriousCat.com. The supposition is prevalent the world over that there would be no problems in production or service if only our production workers would do…
By John Hunter, founder of CuriousCat.com. In this clip from volume 14, Understanding Profound Knowledge, of the Deming Library, W. Edward Deming discusses the problem with people putting forth their…