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Online Resources on W. Edwards Deming’s Management Ideas

By John Hunter / October 4, 2021 / 0 Comments

…reading list, you should do so now. The W. Edwards Deming Institute maintains several online resources: The W. Edwards Deming Institute web site The W. Edwards Deming Institute blog (where…

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The Deming Institute is Developing an Online Learning Platform

By Christina Dragonetti / July 8, 2019 / 0 Comments

Ever wish you could access the Deming teachings any time, anywhere? That time is drawing near! The Deming Institute recently announced the development of Deming Online – a community learning…

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Customer Delight

By John Hunter / February 4, 2013 / 1 Comment

…result in continual improvement based on customer desires must be in place and those improvement processes themselves must be continually improved. Related: Dr. Deming on Innovation – Encourage Improvement Action…

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Avoid Doing the Wrong things Righter… But, “By What Method?”

By Guest Post / July 23, 2020 / 1 Comment

…“I guess it is,” I replied. End of conversation. I share this story with students in the courses I teach and I jokingly tell them, as I finish the story,…

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Jobs to be Done

By John Hunter / January 19, 2017 / 0 Comments

…detail. They discuss how an online university changed its processes to address the issues potential customers faced in the “hiring” process. They changed not the product (education), but the processes…

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The Greatest Waste

By John Hunter / November 12, 2012 / 0 Comments

…ideas in your workplace the greater the understanding of how interconnected the system of management is. Efforts to improve are often greatly limited by existing management practices. Attempts to change…

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What Will I Do This Week That Will Still Be Adding Value in a Year?

By John Hunter / June 29, 2015 / 0 Comments

…the important-but-not-urgent work. Failing to prioritize the important-but-not-urgent work is a common weakness in business today. To counter this situation you should build into your work system processes to counter

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Systemically Non-Systemic: COVID-19 through the Deming Lens

By Guest Post / April 3, 2020 / 3 Comments

…a whole. This type of action is now known as “social distancing.” It is, ironically, a systemically non-systemic approach. It is systemic in the fact that it is a treatment…

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image with quote "pay is not a motivator"

Demonstrating Respect for People With High Minimum Salaries

By Matthew Moss / March 2, 2020 / 0 Comments

…working at the company had their salaries doubled immediately. Here are some interesting quotes from an article on bbc.com about the change and the effects it had on the company…

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Recommended aim, with examples

By Guest Post / January 25, 2018 / 0 Comments

…case for them in the classic movie, It’s a Wonderful Life. But his idea doesn’t go over well with the local bank. Daniel Quinn, in the Ishmael trilogy, hinted that…

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