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People are Part of the Management System

By John Hunter / July 1, 2013 / 0 Comments

…the processes – which is what will result in improvement). Dr. Deming specifically addresses the common desire management has to buy a new machine (and today, buying new software would…

Recommended aim, with examples

By Guest Post / January 25, 2018 / 0 Comments

…aim proposed here for any organization is for everybody to gain – stockholders, employees, suppliers, customers, community, the environment – over the long term. For example, with respect to employees,…

In Search of Excellence

By Bill Bellows / October 30, 2018 / 0 Comments

…contrast between Compliance Excellence and Contextual Excellence and offer readers insights on the significance of this distinction. In simple terms, Compliance Excellence is revealed by posing questions about the completion…

Speech by Dr. Deming to Japanese Business Leaders in 1950

By John Hunter / November 5, 2012 / 0 Comments

…the utmost degree possible. The greatest guarantee of product quality is not words, but executing product quality administration. When you effect product quality administration, show administrative charts or methods as…

2014 Deming Prize Awardees

By John Hunter / October 9, 2014 / 0 Comments

…also this is only the 4th time a USA company has every received the Deming Prize. GC America is a subsidiary: the parent company (based in Japan) received the Deming…

Fond Farewells: Remembering Bill Latzko, Tom Nolan, and Bill Ratcliff

By Christina Dragonetti / June 4, 2019 / 0 Comments

Dear Deming Community, Please join us in honoring the lives of these three men, who made countless contributions to the Deming community and society at large. We were enriched by…

Looking at Layoffs Through the Deming Lens

By Bill Bellows / November 16, 2022 / 1 Comment

…was laying off about 3,000 salaried and contract workers in the U.S., Canada and India, a move that followed months of company executives signaling to Wall Street that it needed…

Using Customer Feedback to Drive Continual Improvement

By John Hunter / July 18, 2022 / 0 Comments

…and were intellectually stimulating to finally figure out, but had a concrete impact on how costly it was to deliver the service. What most companies would do here to reduce…

The Ethics of Quality

By Guest Post / December 10, 2018 / 0 Comments

…to deliver quality. When we lose sight of the big picture, we do not think of the sustainable impact on the system, such as a focus on schemes like cost

Why Top-Down Reforms Are Failing Our Schools

By Christina Dragonetti / December 10, 2024 / 2 Comments

…are the focal point of this paper. A Look at ACT Scores Over the past thirty years, average ACT composite scores in the United States have experienced stability with typical…

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