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A box with office supplies next to a clipboard with a sheet of paper that says "layoff" on it and a man with his head and fist on the desk indicating devastation.

Looking at Layoffs Through the Deming Lens

By Bill Bellows / November 16, 2022 / 1 Comment

…was laying off about 3,000 salaried and contract workers in the U.S., Canada and India, a move that followed months of company executives signaling to Wall Street that it needed…

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Two Tweets & A Blog

By Guest Post / September 25, 2018 / 0 Comments

…buy an Oklahoma based Coca-Cola bottling company. When they sold the company in 2011, they had recouped over $400 million in after-tax dollars! Ask Bob if this was his crowning…

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Image of Deming Chain Reaction - text: Improve Quality —> Costs decrease because of less rework, fewer mistakes, fewer delays, snags, better use of machine-time and materials —> Productivity Improves —> Capture the market with better quality and lower price —> Stay in Business —> Provide jobs and more jobs

Using Customer Feedback to Drive Continual Improvement

By John Hunter / July 18, 2022 / 0 Comments

…and were intellectually stimulating to finally figure out, but had a concrete impact on how costly it was to deliver the service. What most companies would do here to reduce…

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The Ethics of Quality

By Guest Post / December 10, 2018 / 0 Comments

…and the leaders were simply trying to fulfill their role in efficiently reducing the cost of water and balancing Flint’s balance sheet. Managers who value efficiency first do so to…

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Four-Day Seminar with Dr. Deming Videos

By Matthew Moss / November 5, 2018 / 0 Comments

…Deming’s Four-Day Seminar. There is a cost for viewing these videos; remember we do make many videos available online for no charge including: If Japan Can, Why Can’t We… and…

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Deming’s Ideas in Action: Trader Joe’s Culture

By Matthew Moss / August 19, 2019 / 0 Comments

…because it was effective. Most organizations say they want it but discourage such communication in overt and covert ways. It isn’t easy to listen to criticism, but it is important…

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The Importance of Working with Suppliers Over the Long Term

By John Hunter / May 18, 2015 / 0 Comments

By John Hunter, author of the Curious Cat Management Improvement Blog. End the practice of awarding business on the basis of price tag. Instead, minimize total cost. Move toward a…

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Diagram of connections inside a computer

Deming Systems Thinking and Cyberwarfare

By Guest Post / March 3, 2023 / 0 Comments

…U.S. Department of Agriculture (he was born in Iowa and raised in Wyoming) and taught seminars for the U.S. War Production Board during WWII. Building knowledge to avoid ransomware by…

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Book Review – Profit Beyond Measure

By Bill Bellows / September 25, 2017 / 0 Comments

…Living System, Not a Ledger, Johnson states: The essence of MBM, which compares Toyota’s system to a living system, is that satisfactory business results follow from nurturing the company’s system…

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Seeking Creative Solutions Using an Appreciation for Systems

By John Hunter / January 6, 2022 / 0 Comments

Guest post by John Hunter, founder of CuriousCat.com. Want to reduce wildfires and drought? Leave it to beavers. A dry California creek bed looked like a wildfire risk. Then the…

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